Posted by: bob3160 on: Yesterday at 11:26:07 PM
A simple google search for " Avast false positives 2017" brings up the following: https://forum.avast.com/index.php?topic=197572.0 among other threads.
It's never a good idea to start a fix with the most drastic option. But, we are all different and maybe it's what you thought was a reasonable action.
It's almost never a good idea to reinforce the lesson that a poster appears to have already learned the hard way. It's also quite unreasonable to expect that someone who may have never experienced anything like this before would somehow intuitively know that, actually, antivirus programs can accidentally become temporary viruses themselves because programmers are human like everyone else, even antivirus programmers. S/he may have had zero reason to know that false-positives are a thing.
Speaking as a huge, longtime fan of Avast, I can only guess that Bob was unreasonably reproaching a poster who has apparently suffered plenty already in a misguided effort to try to come to Avast's defense. The thing is, as amazing as Avast is, I'm sure they'd be the first to admit that actually they're the ones who failed this time, not the people who trusted them implicitly. Crediting their paying customers for a few days is actually an incredibly reasoned and fair request, especially from a poster who has just rebuilt his software/machine for nothing because their software gave him reason to do so. I'm surprised you don't see that Bob, but hey, we are all different and maybe it's just not what you thought is a reasonable action for Avast to take.
I have every faith that Avast will do the right thing. In my experience from having seen them do so much good for so long, they deserve to be forgiven if they make it up to their customers.
