I've been using Avast for over 10 years now, it's my go-to anti-virus software. Saying that, I purchased the premium version over a year ago, for a computer of mine that I never use in the other room. I just saw on my bank statement that I got charged for another year of Avast, which I never really used in the past and definitely won't use this following year. I started a ticket to get a refund, since there's a 30 day money back guarantee. it's been almost 4 days now since I started the ticket and still no response. I couldn't afford to have this $40.00 pulled out of my bank account, but they did it anyways. I tried calling the support team, and got an answer from somebody with a heavy accent that was hard to understand. I explained to him what the problem was, and he told me that I'd have to pay $10 dollars to cancel the account. I asked him about the money back guarantee, and he proceeded to just hang up on me.
Is this common for Avast customer service?? I've been a customer of these products, for what seems to be forever, or since they started out and now I'm dealing with this. How long does it take to talk to somebody that will actually help me and not charge me another 10 dollars to cancel my account??
