(17.3.2290) Registration Question

[bob3160]

I installed the beta over the latest stable version.

[DavidR]

There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0, so it could well be related to that.

EDIT: Known Issue:#5
5.      In some cases you might end up with multiple Free licenses instead of just one

[bob3160]

There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0, so it could well be related to that.

Thanks just posted a link back to this to find out if it's related. Still on the road so not a a good time
to create and send the files requested.

[DavidR]

There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0, so it could well be related to that.

Thanks just posted a link back to this to find out if it's related. Still on the road so not a a good time
to create and send the files requested.

No problem, when I first read that topic I thought this is going to cause some confusion.

[Jiří Šamánek]

Hi Bob,

thanks for the logs you sent to Jindra,
I went trough them and I think I have an idea, what happened in your case.
There are currently 2 active licenses on your machine:
1) Free (one year) + SecureLine vpn (Trial for 7days, expired)
2) Free (again one year) + SecureLine (paid license)

so I think that you had Free edition and tried SecureLine Trial. Then you reinstalled and again used Free edition package and manually inserted paid license for SecureLine vpn, am I right?

[bob3160]

Hi Bob,

thanks for the logs you sent to Jindra,
I went trough them and I think I have an idea, what happened in your case.
There are currently 2 active licenses on your machine:
1) Free (one year) + SecureLine vpn (Trial for 7days, expired)
2) Free (again one year) + SecureLine (paid license)

so I think that you had Free edition and tried SecureLine Trial. Then you reinstalled and again used Free edition package and manually inserted paid license for SecureLine vpn, am I right?

You are probably correct.
I clicked on the one marked as Activate. Once that was done, I now see the following:

So how do I get rid of the one with the least amount of time remaining

[Jiří Šamánek]

Hi Bob,

well, you don't get rid of it.
Just let it expire

Regards,
Jiri

[bob3160]

Hi Bob,

well, you don't get rid of it.
Just let it expire

Regards,
Jiri

It's the free version of Avast. Why do I need 2 licenses on one system
This also only happens on my Lenovo.
The 2 Dell systems and the HP one never show this type of problem.

[Jiří Šamánek]

Hi Bob,

you don't need 2 licenses, but if you reinstall the machine, like you did, you will get in your case 2 licenses.
Unfortunately user is not able to get rid of these licenses, they are registered on our backend with your pc. But they shouldn't do you any harm:)

Regards,
Jiri

[bob3160]

Hi Bob,

you don't need 2 licenses, but if you reinstall the machine, like you did, you will get in your case 2 licenses.
Unfortunately user is not able to get rid of these licenses, they are registered on our backend with your pc. But they shouldn't do you any harm:)

Regards,
Jiri

Thanks for the information. So even a clean install wouldn't change that.

[Jiří Šamánek]

well, there might be a away:
1) uninstall current product
2) install some trial edition (not the free one)
3) insert your secureline paid license (with connected free license)

like this, you should end up with:
AV Trial active
AV Free available
SecureLine VPN paid active

but I am not 100% sure,
hope this helps:)

Regards,
Jiri

[bob3160]

I installed the beta over the latest stable version.

So I clicked on the word Available and that seems to have taken care of it.
Now I only show one Active subscription: