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Lousy customer service
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Topic: Lousy customer service (Read 1752 times)
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pfle701745
Newbie
Posts: 2
Lousy customer service
«
on:
March 07, 2017, 06:06:27 PM »
I have several issues with SafeZone. I have contacted technical support several time and have 4 tickets outstanding. No one replies.
My subscription is due for renewal in the next few days. Hope someone can find the time to make contact.
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: Lousy customer service
«
Reply #1 on:
March 07, 2017, 06:19:46 PM »
Each time you submit a new ticket, you will be put back to the bottom of the stack (FiFo)
avast is normally handling tickets within 1-5 business days.
As it is very busy a.t.m. at the support department, it can take a bit longer.
Just have patience.
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Online scanners (URL/File/Java/others)
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INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
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