Dear Avast,
I have been on and off with your company for a while now, and we used to be able to get problem fixed easily and conveniently. That is one reason why I stayed with you.
However, this time is different. I had a free-trial offered as I stopped my old subscription because I was going back to school and had other bills. I was notified that the auto-renewal would happen if I did not cancel it and that I would be warned before it would renew. I was and I did.
However, I was still billed.
But to add insult to injury I wasted my time trying to find a way to contact someone. If, as a costumer, I don't have a fast and efficient way to contact you for my problems, then why should I come back to you?
I enjoyed using avast in the past, but things seem to have changed in the wrong direction. This is not simply an angry letter. This is also a way for you as a business to do better.
Respectfully,
Kevin
