Author Topic: How Ican restore My passwords and secure note after I formatted the same laptop.  (Read 1822 times)

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Offline JajaAvast

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I have previously activated sync on my old windows installation and avast before doing a clean install.How should I retrieve all of my data back in which is plenty.Please help me.I feel sad right now,Setting this thing up are pain in the butter.

Offline Eddy

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Format the system, install Windows etc.
Install avast passwords and connect the device to your account.

And please use a normal font/size.

Offline JajaAvast

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Ok Eddy.I have already done that but the password or secure notes won't show and I had to authorize from my older windows installation in which I've already formatted.From previous installation I use avast 2016 and have different UI but right now,I'm using avast 2017.

Offline Tomáš Hellebrand

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Hi JajaAvast,

in this case, you need to "self-authorize". Just follow those steps: https://www.avast.com/faq.php?article=AVKB255#idt_04
Tomas Hellebrand
Product owner of Avast Passwords

Offline JajaAvast

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I have tried this many time before but I don't receive any e-mail that has subject "Your Backup Identity" from avast which is make me more worry to have losing all of my account passwords and my important secure notes.

Offline JajaAvast

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Or,Should I delete my existing device on my avast account which is has the same name "LaptopPC" to make it work again(But I afraid that it will also deleted passwords and secure note with my previous Windows installation)  or download 2016 version of avast?.

Offline tola_2009

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I have the same problem .... and no one solved this for me ... such a bad support!.. i think i need to find another app to use.

Offline Eddy

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What is there to solve ?
Just follow the steps in the link Tomáš supplied.

Offline JajaAvast

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I've already done it, Eddy. :'(...

Offline Eddy

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If you didn't had synchronization enabled and you don't have the mail, the passwords are lost.

If you have either one, use it to place the passwords into the new installation.