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Author Topic: wrong password to access settings  (Read 2121 times)

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wrong password to access settings
« on: March 03, 2017, 11:23:06 PM »
Hi
I can't access settings or run a scan in Avast free on Windows 10. I enter my Avast account password or my Passwords master password it just says wrong password. I have tried resetting my account password. I have tried downloading and reinstalling Avast free. nothing works. I have tried to remove Avast but it wont let me because it needs the password. Any ideas?
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Offline Pondus

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Re: wrong password to access settings
« Reply #1 on: March 03, 2017, 11:37:46 PM »
Quote
I have tried to remove Avast but it wont let me because it needs the password.
You have to use this  >>  https://www.avast.com/uninstall-utility

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Offline Eddy

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Re: wrong password to access settings
« Reply #2 on: March 04, 2017, 04:21:46 AM »
You haver tried the wrong passwords.

Your account password nor the main password for avast passwords are for the AV.
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Re: wrong password to access settings
« Reply #3 on: March 04, 2017, 09:52:35 AM »
Quote from: Pondus on March 03, 2017, 11:37:46 PM
Quote
I have tried to remove Avast but it wont let me because it needs the password.
You have to use this  >>  https://www.avast.com/uninstall-utility

Thanks to those that replied. The above link worked for me.
It looks like I need 3 different passwords. Avast.com account password. An access to settings password and a master password for Avast Passwords.
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