Author Topic: Cant get any response from Support.  (Read 1723 times)

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Offline WillTereika

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Cant get any response from Support.
« on: March 05, 2017, 02:31:38 PM »
So, I contacted support, not once, but TWICE regarding the 60 day money back guarantee, as I am dissatisfied with my Avast Premier.  The first ticket I submitted, they tell me I started the ticket with the wrong information for the account, and that they couldnt find any trace of me being a customer.. even though they had the correct physical and billing address and name.. They said the email address was wrong, and that if I replied to the ticket, with the correct info, they'd resolve things.  I did so.. No response.

I open a new ticket: NO RESPONSE.

Is there a damned phone number or SOMETHING where I can talk to ACTUAL HUMANS about this? If not, Avast seriously needs to get on the ball and up their support, because at current, it SUCKS.

Offline Eddy

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Re: Cant get any response from Support.
« Reply #1 on: March 05, 2017, 02:35:49 PM »
There is no 60 day money back guarantee, it is 30 days for the paid av versions.

Post the ticket numbers here please.

Offline edmail42

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Re: Cant get any response from Support.
« Reply #2 on: March 06, 2017, 04:08:57 PM »
I'm afraid getting no response from Avast support has been a popular discussion in this forum for many years. I've just started to use Avast Premium after having used McAfee, Norton, Panda, Avira, AVG, Avast Free and Avast Internet Security. Basically I'm happy with Avast Premium but on the day I installed it, the 2nd of March, I asked a support question and got the standard excuse email. Today, the 6th of March I'm still waiting for a reply. Ticket NÂș 733952. It's simply not good enough and it's evident that Avast don't like people complaining about it. That being the case they should employ more staff and resolve the issue.

Offline edmail42

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Re: Cant get any response from Support.
« Reply #3 on: March 06, 2017, 04:42:04 PM »
I posted this at 16.08. At 16.31 I received an email from Avast support giving a complete answer to my question, no apology for the delay but it told me everything I wanted to know. Thank you Vladimir.

Offline Pondus

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Re: Cant get any response from Support.
« Reply #4 on: March 06, 2017, 05:11:50 PM »
Tickets are usually handled in 1-5 business day
You say you created the ticket 2nd of March (Thursday) so today would be business day number 3   ;)


Offline Para-Noid

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Re: Cant get any response from Support.
« Reply #5 on: March 06, 2017, 06:43:03 PM »
Each time you submit a "new" ticket you go back to the end of the line.
It's FIFO (first in first out). Please post your ticket number so we can
contact avast for you. Sometimes being an "avast evangelist" comes with
some perks.

Important: Have some patience. With a large number of tickets it can take a few days for avast to reply.
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Offline edmail42

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Re: Cant get any response from Support.
« Reply #6 on: March 22, 2017, 03:46:28 PM »
Admitting that is can take five working days to get a response from Avast support is certainly not going to do Avast any favours. Frankly it's diabolical. When someone has a problem relating to security it needs to be dealt with as a matter of urgency, not five days later. Could it be that dropping sales are the reason why Avast is almost giving the program away in some circumstances?

Offline bob3160

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Re: Cant get any response from Support.
« Reply #7 on: March 22, 2017, 04:48:01 PM »
Admitting that is can take five working days to get a response from Avast support is certainly not going to do Avast any favours. Frankly it's diabolical. When someone has a problem relating to security it needs to be dealt with as a matter of urgency, not five days later. Could it be that dropping sales are the reason why Avast is almost giving the program away in some circumstances?
You seem to forget that there are over 400 Million Avast users. :)
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