Author Topic: vpn says its connected when its not!  (Read 6775 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
vpn says its connected when its not!
« on: April 02, 2017, 09:50:37 AM »
the vpn says its connected to the London server when its not. Macbook pro, can someone help please.

REDACTED

  • Guest
Re: vpn says its connected when its not!
« Reply #1 on: April 02, 2017, 08:37:44 PM »
I too cannot connect using the UK server. All sites say Im NOT in UK. Usually its brilliant and smooth.

REDACTED

  • Guest
Re: vpn says its connected when its not!
« Reply #2 on: April 02, 2017, 08:45:54 PM »
I guess posting here to Avast is useless as previous poster got no reply and that was almost 12 hrs ago...

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: vpn says its connected when its not!
« Reply #3 on: April 02, 2017, 08:53:16 PM »
Be patient, it's weekend... ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline MrMaxaMan

  • Full Member
  • ***
  • Posts: 195
Re: vpn says its connected when its not!
« Reply #4 on: April 03, 2017, 12:10:27 AM »
The same thing happened to me for a few hours earlier, though I'm using Windows. It seems to be working correctly now.
Avast Free 20.3.2405 - Comodo 12.2.2.7036 Firewall with D+ - Winpatrol Free.
On demand - MBAM - Super Antispyware.
Windows 10 64bit - 16GB Ram.

Offline krahulik

  • Moderator
  • Sr. Member
  • *
  • Posts: 291
Re: vpn says its connected when its not!
« Reply #5 on: April 03, 2017, 09:17:28 AM »
Hello,
  I have asked yesterday our network operations what's going on. They will investigate the issue, at this moment it appears as DoS attack.

Best Regards,
  Martin
« Last Edit: April 03, 2017, 09:27:25 AM by krahulik »

REDACTED

  • Guest
Re: vpn says its connected when its not!
« Reply #6 on: April 04, 2017, 06:53:33 AM »
Same problem continuing today. It says I'm connected to the UK server but can't access any UK only site (BBC iPlayer, BetFair etc). Please fix.

Offline Jiri Horky

  • Avast team
  • Newbie
  • *
  • Posts: 12
Re: vpn says its connected when its not!
« Reply #7 on: April 05, 2017, 08:51:26 AM »
Hi there,
to help us troubleshoot the issue, could you please go to this url:

http://ip-info.ff.avast.com/v1/info

And post the result when it is not working for you?

Thank you
Jiri Horky

REDACTED

  • Guest
Re: vpn says its connected when its not!
« Reply #8 on: April 05, 2017, 05:50:42 PM »
Jiri Horky - I'm not sure who your reply was aimed at but if it was to me I can confirm that I can now again access the sites I mentioned using AVAST VPN. Thanks for your help (if any).

Offline MrMaxaMan

  • Full Member
  • ***
  • Posts: 195
Re: vpn says its connected when its not!
« Reply #9 on: April 05, 2017, 07:47:24 PM »
Hi there,
to help us troubleshoot the issue, could you please go to this url:

http://ip-info.ff.avast.com/v1/info

And post the result when it is not working for you?

Thank you
Jiri Horky

Here you go,
{"ip":"77.234.43.142","continent":"Europe","country":"GB","subdivisions":["ENG"],"city":"London","timezone":"Europe/London","latitude":51.5092,"longitude":-0.0955,"isp":"AVAST Software s.r.o.","asnNumber":198605,"asnOrganization":"AVAST Software s.r.o.","organization":"AVAST Software s.r.o."}
Avast Free 20.3.2405 - Comodo 12.2.2.7036 Firewall with D+ - Winpatrol Free.
On demand - MBAM - Super Antispyware.
Windows 10 64bit - 16GB Ram.

Offline Jiri Horky

  • Avast team
  • Newbie
  • *
  • Posts: 12
Re: vpn says its connected when its not!
« Reply #10 on: April 09, 2017, 04:16:18 PM »
Hi,

we have changed outgoing IPs to those that are not blocked. iPlayer should be working for you now.