virus chest will not allow me to delete file

[REDACTED]

For months I've use Fidelity Trader Pro. Today a pop up appeared when I launched it and I picked the wrong solution.  I discover the Virus Chest and click on various available options but the bottom line the file is stuck there.  I can't delete, or  restore it.  I tried to delete the Fidelity Pro program  and when I reinstalled it, NOGO.  Can somebody give my a clue. 

[Pondus]

I can't delete, or  restore it

are you sure you can not restore? ... when restoring a copy remain in chest

[REDACTED]

yes, I tried several time to restore it, delete it, .... Pushed all the possible buttons...... no joy. rebooted the computer before and after I deleted the Fidelity Pro program, same result. Only thing I have not doe is to delete the Avast program and see if that works.

[Pondus]

Only thing I have not doe is to delete the Avast program and see if that works.

All files in chest is then (should be) gone

[Eddy]

Disable the behavior shield and see if it works to install and use the tool.