so yeah, 2 days ago, my computer started screaming at me DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!. i go into the program, run the scan, it prompts me to buy extra extenstions. YOU NEED PASSWORD PROTECTION FOR ONLY AN EXTRA 9.99$! and then an hour later, even with having downloaded nothing (this is a gaming computer. i only download warcraft and nvidia related stuff) the alarm goes off again. there is no way to empty the virus vault, no apparent way to stop this alert from going again and again, and comically, no apparent way to stop new virused from just randomly popping onto my system. when i call customer service for a walkthrough on how to fix it, "oh...they outsource their customer service to the philippines. fantastic." and then they want remote access to my pc. ummm...no? and then they say they NEED remote access to fix whatever problem with the possibility of extra fees. this is a crap product. with crap customer service. i will be cancelling my subscription as soon as i find a decent replacement.