Author Topic: Active Subscription incorrectly shows to be expired after reboot  (Read 3089 times)

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Offline Bande19

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We currently have a subscription that is active for another ~90 days.  For some reason, when workstations are rebooted, Avast says it has 0 days remaining.  I can reinsert the license file and it will show the subscription is active and will expire in ~90 days...until I reboot. When I do, I receive the 0 days remaining message again. 

I've tried uninstalling and using AvastClear to make sure I've completely uninstalled before reinstalling. When I try to repair Avast from Control Panel, it can not complete.  The log file shows this when I try repairing:

10.03.201707:32:41Started: 10.03.2017, 07:32:41
10.03.201707:32:41Operation set to INST_OP_UNKNOWN
10.03.201707:32:41Old version: 649 (1609)
10.03.201707:32:41Cmdline: /uninstwiz
10.03.201707:32:41SYNCER: Agent=Syncer/5.00 (abp-1609;p)
10.03.201707:32:41Running SETUP_ABP-649 (1609)
10.03.201707:32:41Operating system: Windows Vista ver 6.0, build 6000, sp 0.0 x64
10.03.201707:32:41Memory: 15% load. Phys:1048575/1048575K free, Page:1048575/2097151K free, Virt:4062768/4194176K free
10.03.201707:32:41Computer WinName: aaa
10.03.201707:32:41Windows Net User: PC\aaa
10.03.201707:32:41Old version: 649 (1609)
10.03.201707:32:41Deleted registry: Software\AVAST Software\Avast\UpdateReady
10.03.201707:32:41Using temp: C:\Users\aaa\AppData\Local\Temp\_asw_abpI.tm~a06772 (583144M free)
10.03.201707:32:41SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled and m_bIsOldVersionDetected to 1
10.03.201707:32:41DldSrc set to inet
10.03.201707:32:41SYNCER: Agent=Syncer/5.00 (abp-1609;p)
10.03.201707:32:41Computer DnsName: IT-PC
10.03.201707:32:41Computer Ip Addr: *.*.*.*
10.03.201707:32:41Setup GUI has been successfuly loaded from DLL.
10.03.201707:32:41Installed in: C:\Program Files\AVAST Software\Avast Business (583144M free)
10.03.201707:32:41LoadState: Edition=8
10.03.201707:32:41SYNCER: Type: use IE settings
10.03.201707:32:41SYNCER: Auth: another authentication, use WinInet
10.03.201707:32:41Part prg_abp-649 is installed
10.03.201707:32:41IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast Business\Setup\part-vps_win32-17030901.vpx does not exist
10.03.201707:32:41Part vps_win32-17031000 was guessed as installed
10.03.201707:32:41Part setup_abp-649 is installed
10.03.201707:32:41Part jrog-a7 is installed
10.03.201707:32:41IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast Business\Setup\part-jrog2-10e3.vpx does not exist
10.03.201707:32:41Part jrog2-10e4 was guessed as installed
10.03.201707:32:41Debug: Windows Server registry key not retrieved.
10.03.201707:32:41Old version: 649 (1609)
10.03.201707:32:41Debug: Windows Server registry key not retrieved.
10.03.201707:32:42SetExistingFilesBitmap: 1273->637->631
10.03.201707:32:42GUID: 31734f2b-9eae-4f69-81ad-f574fa9e2aa0
10.03.201707:32:42Mirror server pseudo definition loaded as 'http://10.10.10.250:16135'.
10.03.201707:32:42Server definition(s) loaded for 'main': 29 (maintenance:0)
10.03.201707:32:42SelectCurrent: selected server 'temp_mirror' from 'mirror'
10.03.201707:32:42GetPackages - set direct connection for mirror
10.03.201707:32:42SYNCER: Type: no proxy
10.03.201707:32:42SYNCER: Auth: no authentication
10.03.201707:32:42Debug: Windows Server registry key not retrieved.
10.03.201707:32:46Operation set to INST_OP_REPAIR
10.03.201707:32:46Debug: Windows Server registry key not retrieved.
10.03.201707:32:46Entered SetupProcessAIS::Do( INST_OP_REPAIR )
10.03.201707:32:46Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
10.03.201707:32:50Entered SetupProcessWin32::Do( INST_OP_REPAIR )
10.03.201707:32:50Entered SetupProcess::Do( INST_OP_REPAIR )
10.03.201707:32:50Debug: Windows Server registry key not retrieved.
10.03.201707:32:50Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
10.03.201707:32:50Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
10.03.201707:32:50Entering:UpdateInstallPackages
10.03.201707:32:50LoadPartInfo: jrog = jrog-a7 returned 00000000
10.03.201707:32:50LoadPartInfo: jrog2 = jrog2-10e4 returned 00000000
10.03.201707:32:50LoadPartInfo: program = prg_abp-649 returned 00000000
10.03.201707:32:50LoadPartInfo: setup = setup_abp-649 returned 00000000
10.03.201707:32:50LoadPartInfo: vps = vps_win32-17031000 returned 00000000
10.03.201707:32:50FilterOutExistingFiles: 639 & 631 = 8
10.03.201707:32:51IsFullOkay: vps_32-1519.vpx - not okay (doesn't exist)
10.03.201707:32:52SetDownloadBits: vps_32 setting 1 diffs to process
10.03.201707:32:52IsFullOkay: vps_win32-1528.vpx - not okay (doesn't exist)
10.03.201707:32:52SetDownloadBits: vps_win32 setting 1 diffs to process
10.03.201707:32:52IsFullOkay: vps_win64-11b9.vpx - not okay (doesn't exist)
10.03.201707:32:52SetDownloadBits: vps_win64 setting 1 diffs to process
10.03.201707:32:52ArePartsInstallable: 0
10.03.201707:32:52Error processing packages. 0x20000011

I appreciate any help.  Thanks.
 

Offline Manley

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Re: Active Subscription incorrectly shows to be expired after reboot
« Reply #1 on: March 24, 2017, 02:07:11 PM »
My Avast for Business Basic Anti-virus is showing Expired today too. Not sure how to fix. I don't want to uninstall. I just created a task to do an update of program and definitions, but not sure how that will help since I'm up-to-date right now.

Offline Manley

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Re: Active Subscription incorrectly shows to be expired after reboot
« Reply #2 on: March 24, 2017, 08:39:32 PM »
Okay, my Avast fixed itself or got fixed after I scheduled another instant task for Program and Definitions updates.

Offline .: Mac :.

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Re: Active Subscription incorrectly shows to be expired after reboot
« Reply #3 on: March 29, 2017, 11:49:34 PM »
Bande19,

Are you using the cloud console or on premise (Avast Enterprise Admin)?
"People who are really serious about software should make their own hardware." - Alan Kay

Offline Bande19

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Re: Active Subscription incorrectly shows to be expired after reboot
« Reply #4 on: April 27, 2017, 09:49:42 PM »
 
Bande19,

Are you using the cloud console or on premise (Avast Enterprise Admin)?


We are using it on premise.  Sorry for the delay in replying.  I really appreciate any help you can give. 

I have used the avastclear.exe tool and tried to remove all previous anti-virus programs through the Control Panel as well as the registry.