Author Topic: Unable to use Avast Password with Chrome browser  (Read 1093 times)

0 Members and 1 Guest are viewing this topic.

Offline HM2406

  • Newbie
  • *
  • Posts: 2
Unable to use Avast Password with Chrome browser
« on: March 11, 2017, 03:29:02 AM »
Hello,

I am running Windows 10.

When I start Chrome the Avast Password key icon is black. Clicking on it it says the extension is not activated. I went into Chrome's extensions and it shows Avast password as enabled.

I have gone into the Control panel an repaired Avast Internet Security (there was no separate programme for Avast password) and then rebooted. I have also gone in Avast settings => passwords where it shows the Browser extension for Chrome as not installed. I clicked on the "install" link but nothing happens.

Please could you help me to get this working. I have Avast passwords installed on my Desktop (Windows 7) using Chrome and it works fine. However, it doesn't seem to work on Chrome in Windows 10.

Thanks

Offline Tomáš Hellebrand

  • Moderator
  • Jr. Member
  • *
  • Posts: 76
  • Product owner of Avast Passwords
    • Avast Passwords
Re: Unable to use Avast Password with Chrome browser
« Reply #1 on: March 14, 2017, 06:03:18 PM »
Hi,

you need to start Avast, go to Settings to the section Passwords and there you will find a browser section. Here you need to click on "Install" besides the Chrome browser icon.

Let me know if that helped.

Thanks
Tomas Hellebrand
Product owner of Avast Passwords

Offline jmperches

  • Newbie
  • *
  • Posts: 2
Re: Unable to use Avast Password with Chrome browser
« Reply #2 on: March 16, 2017, 09:24:37 AM »
Hi,

in my case, no browser is displayed  to select.

¿what should I do?

Offline HM2406

  • Newbie
  • *
  • Posts: 2
Re: Unable to use Avast Password with Chrome browser
« Reply #3 on: March 18, 2017, 12:58:37 AM »
Thanks for the reply.

However, when I go into Settings=>Passwords=>Browser section I also have no Browser displayed. The areas on the screen in the Browser Integration section is blank.

Is there a help line I can call?

Thanks

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 34883
  • 57 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Unable to use Avast Password with Chrome browser
« Reply #4 on: March 20, 2017, 03:53:08 PM »
Try the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.5.2302, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Martin Kvetko

  • Avast team
  • Jr. Member
  • *
  • Posts: 27
Re: Unable to use Avast Password with Chrome browser
« Reply #5 on: March 22, 2017, 11:37:56 PM »
Repair or re-install of avast won't help here!
But re-install of chrome browser could fix the issue.

For some reason we didn't detect that user is having chrome browser installed. We are using registry entries to detect which browsers is installed. Primarily we use a key Microsoft recommends to use to all browser vendors (chrome normally writes to this key) + we use one very specific key for chrome we know some chrome installations have created. Seems to me that @HM2406 is another exception from those rules.

Offline schroter.zoltan

  • Newbie
  • *
  • Posts: 4
Re: Unable to use Avast Password with Chrome browser
« Reply #6 on: March 27, 2017, 12:40:51 PM »
Dear Avast Team

I am having the same problem. It seems like since the new program update happend, avast can not connect my avast account and this is why can ot use my passwords. In the new program window there is no possibility to sign in to avast acccount which could solve the problem. The others may have the same problems.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 34883
  • 57 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Unable to use Avast Password with Chrome browser
« Reply #7 on: March 27, 2017, 02:24:43 PM »
Dear Avast Team

I am having the same problem. It seems like since the new program update happend, avast can not connect my avast account and this is why can ot use my passwords. In the new program window there is no possibility to sign in to avast acccount which could solve the problem. The others may have the same problems.
Are you using the latest version ???
You can also go to your my.avast.com account and sign in to your account that way.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.5.2302, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde