Author Topic: Unable to view contents of Virus Chest; devices vulnerable  (Read 1580 times)

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Unable to view contents of Virus Chest; devices vulnerable
« on: March 13, 2017, 03:12:48 PM »
Avast recently identified several false positives related to WSUS updates on computers on our network.  The affected computers are listed as vulnerable in the Avast console.  Normally, I have to view the Virus Chest for each affected computer and restore the files.  Even if I don't restore the files, simply viewing the Virus Chest has been enough to change a computer's status back to safe.  However, I noticed yesterday that (1) the Virus Chest appears empty even though it should not be empty according to the "Threats detected" tab and (2) viewing the Virus Chest does not change the status of the device anymore.

How can I restore the quarantined files and return the devices to safe status?