New licensing in the beta channel

[REDACTED]

Hello Avast team,

I encountered license issues in Avast Premier.
It says my license expired even in web browser I checked it's still valid for next year.

To who can I speak to provide more details?

Thanks.
Lukasz

[REDACTED]

Just an update of how my issue got resolved.

I waited till my free license has expired and then proceeded to activate it again. The Avast interface still show the same problems, where they prompt you to choose between Avast Free Antivirus or Avast Internet Security. After selecting the free antivirus and selecting 'No, thanks' to the premium protection 20-day trial, it will just go back to the Status page with no further prompts.

However a few seconds later they reactivated my license for Avast Free Antivirus for another 365 days!

So basically, you would have to wait until your free license has expired before you reactivate it for another year of free antivirus.

Hope it helps!

[REDACTED]

Look I'm a total idiot when it comes to all these different terms and definitions but maybe something here can help me? https://forum.avast.com/index.php?topic=202531.0

[Jindra Kosek]

Look I'm a total idiot when it comes to all these different terms and definitions but maybe something here can help me? https://forum.avast.com/index.php?topic=202531.0

Can you please send me logs gathered via Support tool https://www.avast.com/faq.php?article=AVKB33

[REDACTED]

Hi, I'm using Avast free version and I noticed the license is expiring with only 11 days left. I clicked renew some days ago not knowing that it didn't actually renew my license, and now when I opened avast up again it still says that I need to renew. I did, and then I chose the free version, followed by a thank you message for activating and a loyalty reward promo that only has a button to upgrade, so I closed it.

But my license is not renewing, why is this? What can I do to fix this?

Thanks in advance.

[Asyn]

See Reply #32.

[REDACTED]

Just an update of how my issue got resolved.

I waited till my free license has expired and then proceeded to activate it again. The Avast interface still show the same problems, where they prompt you to choose between Avast Free Antivirus or Avast Internet Security. After selecting the free antivirus and selecting 'No, thanks' to the premium protection 20-day trial, it will just go back to the Status page with no further prompts.

However a few seconds later they reactivated my license for Avast Free Antivirus for another 365 days!

So basically, you would have to wait until your free license has expired before you reactivate it for another year of free antivirus.

Hope it helps!

This has helped coz I have the same issue. It just makes me anxious risking not having any protection, even if it's for a second or two because of the time difference of where I am and where Avast is.

[Jindra Kosek]

This has helped coz I have the same issue. It just makes me anxious risking not having any protection, even if it's for a second or two because of the time difference of where I am and where Avast is.

Hi, you will be still protected. After Avast Free is expired, all free components are still working and protecting your PC.

[MartinZ]

Just an update of how my issue got resolved.

I waited till my free license has expired and then proceeded to activate it again. The Avast interface still show the same problems, where they prompt you to choose between Avast Free Antivirus or Avast Internet Security. After selecting the free antivirus and selecting 'No, thanks' to the premium protection 20-day trial, it will just go back to the Status page with no further prompts.

However a few seconds later they reactivated my license for Avast Free Antivirus for another 365 days!

So basically, you would have to wait until your free license has expired before you reactivate it for another year of free antivirus.

Hope it helps!

This has helped coz I have the same issue. It just makes me anxious risking not having any protection, even if it's for a second or two because of the time difference of where I am and where Avast is.

Hi, do you have the beta version?