Does Avast support read bug reports?

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Does Avast support even read their bug reports this is the response i got for filing a bug and clearly the response has nothing to do with the bug reported.
Hello,

Thank you for contacting Avast support.
 

We understand that you are facing slow speed issue.

We apologize for the inconvenience caused and we will help you to resolve this issue.

In this case, we request you to Repair the Avast by following the below instructions:

 
Go to Control Panel --> Programs and Features --> Right click on Avast icon --> Click "Uninstall" --> Avast setup wizard will open --> Click on "Repair" --> Click on done.

 
For more details, please use below link:

How to Repair

We hope that this will resolve your issue. We appreciate your patience and understanding.

Thanks for choosing Avast.

Tamilselvam
 
The Avast Support Team

Avast Software s.r.o., Enterprise Office Center, Pikrtova 1737/1A, 140 00 Prague 4, Czech Republic

On Fri, 17 Mar at 12:03 AM , tc0566> wrote:
Call of Duty Infinite Warfare will fail to load all textures and the game will crash if started with Avast file shield enabled. If i disable the file shield all textures will load and game runs fine. I can then re-enable the shield and game will run normally. This started after last update that included game mode. It does not matter if game mode is enabled or disable game still fails to load all textures with file shield enabled.

[bob3160]

Unless you like spam get rid of your email address. (As already mentioned in your other post.)
Posting the same topic more than once only hinders and confuses attempts to help. 

[REDACTED]

I don't have another post this is my first time posting here, but the email address has been taken care of.

[bob3160]

I don't have another post this is my first time posting here, but the email address has been taken care of.

https://forum.avast.com/index.php?topic=197955.msg1378232#msg1378232

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Sorry meant another thread.. I see what you mean. But still no fix has been suggested and making an exclusion is not a viable fix .That just allows a game to run in multiplier with no safe guards in place.

[bob3160]

Have you tried an exclusion in the Behavior Shield via the settings option ?

[REDACTED]

Sure it will work that way..but point is it's a bug and I don't want a multi-player game to be running without protection. An excluded program or game runs with out protection.

[bob3160]

I've reported this to Avast. Let's see what they have to say.

[REDACTED]

I did a bug report too so far Ive got 2 generic responses that have no bearing on the issue.. I do not not even have Internet Security. And I informed them of this as well. Have yet to receive a response to that.

Hello,

Thank you very much fort the quick response.

Please accept our apologies.

To resolve this, we request you to Uninstall your Avast Internet Security with the utility tool and to install it again.

Please click on the following links and scroll down to view the instructions to uninstall, reinstall and to activate Avast Internet Security.

Steps to uninstall using Avast Utility tool:

Uninstall Avast Internet Security

Please follow the steps in the link to install Avast Internet Security:

Install Avast Internet Security

Steps to activate Avast Internet Security

Open Avast icon--> Go to Settings--> Click on Subscription--> Click on Insert activation code--> Enter the activation code--> Click on next and then on OK.

Here is the link for reference:

Activate Avast Internet Security

Then please click on this link and follow the steps

Setting up application rules

We hope that this solution resolves your issue. We appreciate your patience and understanding.

Thanks for choosing Avast.

Tamilselvam
 
The Avast Support Team

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And we are still waiting for Avast's reply...

[bob3160]

And we are still waiting for Avast's reply...

Monday is almost here.

[REDACTED]

Their idea of fixing is to once again tell me to add an exception for the game...this is not a fix and evidently they don't care to fix this problem.

[bob3160]

Their idea of fixing is to once again tell me to add an exception for the game...this is not a fix and evidently they don't care to fix this problem.

The problem they have is that they haven't isolated the problem. It has something to do with how the hooks into Windows interact with other programs that use hooks. They are working on it. For now the only solution is to make an exclusion in the Behavior Shield.

[REDACTED]

Still no answer from Avast..beginning to think it may be time to look for a different Anti-virus.at which time I'll have to advise my clients to do the same.

[REDACTED]

And this issue has still not been resolved.