Thanks for reply. I meant useful as in I thought it was a direct way to get in touch, which it wasnt. I have submitted a ticket but have had no reply.
I dont understand how my support ticket would have been the intitial bank payment?
I stopped a payment from the first bank through paypal ...but they went to my reserve card bank account and are attempting to withdraw the funds.
Please could you push this issue with Avast...There is no reason why you could not push the issue still. I dont understand your comment that you couldnt...All I am requesting is for no funds to be withdrawn from my accounts because I have not used the product apart from a few days in 2016 and have been charged twice in 2 years.
1. If you have a support ticket, then surely you should have access to its ID number.
2. Simply my confusion, it was my impression that you created a ticket related to your bank. I also got the impression that you had two payments, one that you had stopped by your bank and a second payment collected on your other payment method (card).
3. I am an avast user just like yourself - I can't push it without information, namely the ticket ID number. When you first used it there must have been a payment instruction made and also an auto renewal to take payments every year until cancelled.
Please can you give me a direct uk contact telephone number to resolve the issue. Thanks, Jonathan.
There isn't a direct telephone number, that is why we pointed you at the support ticket info.
Can you tell me how to find the support ticket number...I have looked at my account I made with Avast to resolve the issue...but there is no record of it...where do I find it .
Thanks, Jonathan.
I have been on this since 8.30 this morning it is now 12.45 pm and would like it resolved today.
1. When you created a support ticket it should have given an ID number. I have never had to use the support ticket system, so I don't know if you would also get an email with the ticked ID and a link to get back to the ticket you created.
2. Even if you had given us a ticket ID number and we try to push that forward I doubt it could be resolved today.