Author Topic: Clean up stuck step 2 - after reboot user profile disappears  (Read 1656 times)

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Offline Silvia68

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Clean up stuck step 2 - after reboot user profile disappears
« on: March 19, 2017, 01:05:34 PM »
Hello Avast support team,

I've had the same problems some of you guys have had, but in my case is only when I run the 'registry clean-up'. It get stuck in step 2. And then, every time I turn my computer off and on again, or reboot it, I key my password in but my connecting account (if I can call it that - you know when you turn on your computer and you have to log in with your outlook account to access your data) simply disappear, and I can't access anything. It's shown a message to check my log. When I reboot again, things go back to normal.

What should I do? Is there a way to uninstall and reinstall the clean up? I like this product and I'd like to keep using it.

Thanks in advance for your help.