Author Topic: SecureLine VPN not accepting my license  (Read 3265 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
SecureLine VPN not accepting my license
« on: March 21, 2017, 01:49:30 AM »
SecureLine VPN will not accept my license.  Avast Total Support seems to think it's a server issue -- they have uninstalled and reinstalled several times.  Is anyone else having this issue, or do you know how to fix?

REDACTED

  • Guest
Re: SecureLine VPN not accepting my license
« Reply #1 on: March 25, 2017, 10:44:03 PM »
Hi .. three of my licences have disappeared after Windows 10 update. It destroyed my computer and Microsoft level 2 couldn't fix it and had to reset my system. Now my SecureLine VPN , Clean Up & Passwords features of Avast! have all disappeared and telling me I don't have the licence or has expired!!? I keep getting Notification that unauthorized access attempts to Avast! are possibly being made before I have to enter my master password to continue. Microsoft Level 2 operator advised me against using Avast! software due to possible conflicts!!

I have requested online help to re-send my licences but it only sends the one main antivirus licence and not the others listed above. I have done the "repair" Avast! function within Programs & Features but has changed nothing... any idea how one actually gets to converse with Avast! support to get this fixed? the auto bots features just aren't helping!!!!

REDACTED

  • Guest
Re: SecureLine VPN not accepting my license
« Reply #2 on: March 26, 2017, 05:59:10 AM »
I'm having the same problem and can't find any support.  I guess my only recourse is to cancel auto renewal and find a competitor.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: SecureLine VPN not accepting my license
« Reply #3 on: March 26, 2017, 09:35:36 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0