Author Topic: [fixed] Blue Screen (BSOD) - Windows 7 32 bit  (Read 13436 times)

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Offline petr.chytil

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[fixed] Blue Screen (BSOD) - Windows 7 32 bit
« on: March 20, 2017, 02:22:13 PM »
What happened?
BSOD on Windows 7 32bit with 170320-0 virus definition update.

How to fix
Fix is included in the 170320-1 virus definition update. To update virus definitions:
  Right click on the Avast tray icon -> Update -> Engine and virus definitions
or:
  Open Avast -> Settings -> Update -> under Virus Definitions and Current version click on the Update button
or:
  Download the offline virus definition updater (vpsupd.exe) from https://www.avast.com/download-update and execute it to apply the virus definition update

When was it fixed?
Timeline (all hours are in CET (Central European Time, GMT +1):
Mar 20 8AM - Virus definition version 170320-0 released
Mar 20 11AM - First mentions on forum about the BSOD
Mar 20 2pm - Release of 170320-1 with the fix started
Mar 20 5:30pm - Virus definition 170320-1 version released

Thank you!
We're very thankful to our Avast users especially those who posted here on the forum! You helped us discover the root cause much faster which drastically sped up our delivery of the fix.

Have a good day,
Petr
« Last Edit: March 20, 2017, 06:14:20 PM by petr.chytil »

Offline Alikhan

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #1 on: March 20, 2017, 02:23:26 PM »
Petr,

How on earth did this pass without being noticed by QA?

Sadly, these issues are becoming a theme with Avast. Far too many major issues.
Windows 10 Home 64-bit • Avast Internet Security (latest stable version) • Malwarebytes 3 Premium (latest) • Cryptoprevent • Google Chrome • CCleaner •

Offline Asyn

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #2 on: March 20, 2017, 02:25:22 PM »
Petr,

How on earth did this pass without being noticed by QA?

Sadly, these issues are becoming a theme with Avast. Far too many major issues.
+1 :(
Windows 8.1 [64-Bit] - Avast 17.4.2294.Beta#3 - CCleaner 5.29 [OD] - MCS [OD] - Firefox ESR 45.9 [NS/uBO] - Thunderbird 52.0.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Alan Cesar

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #3 on: March 20, 2017, 02:40:19 PM »
Petr,

How on earth did this pass without being noticed by QA?

Sadly, these issues are becoming a theme with Avast. Far too many major issues.


+1  :( :( :(
« Last Edit: March 20, 2017, 02:52:18 PM by Alan Cesar »

Offline .: Mac :.

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #4 on: March 20, 2017, 02:46:04 PM »
Thank you, the full disclosure is much appreciated.
"People who are really serious about software should make their own hardware." - Alan Kay

Offline Be Secure

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #5 on: March 20, 2017, 03:08:13 PM »
Petr,

How on earth did this pass without being noticed by QA?

Sadly, these issues are becoming a theme with Avast. Far too many major issues.
If it was occur on weekend! then???
PC- Windows10 PRO 64Bit,Laptop-Windows10 Home (64Bit) Avast 17.3.2291(Build 17.3.3443.0) Voodooshield(autopilot) uBlock Origin,GoogleChrome(64bit),Microsoft Edge,CCleaner,Unchecky,HitmanPro3.7.10,Shadow Defender,Avast! Mobile Security & Antivirus.

Offline Mustafa42

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #6 on: March 20, 2017, 03:15:56 PM »
Hi i m disapointed  , i have got many pc  that is afftected from this issue,
Kind regards

Offline Rednose

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #7 on: March 20, 2017, 03:18:46 PM »
If it was occur on weekend! then???

@Be Secure :)

Manny issues are put forward by us to Avast Developers directly on Slack, so it doesn't really matter if it is weekend or not.
Also this issue was reported on Slack by Asyn as soon as he noticed it.

Greetz, Red.
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Offline Be Secure

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #8 on: March 20, 2017, 03:20:22 PM »
If it was occur on weekend! then???

@Be Secure :)

Manny issues are put forward by us to Avast Developers directly on Slack, so it doesn't really matter if it is weekend or not.
Also this issue was reported on Slack by Asyn as soon as he noticed it.

Greetz, Red.
8)
PC- Windows10 PRO 64Bit,Laptop-Windows10 Home (64Bit) Avast 17.3.2291(Build 17.3.3443.0) Voodooshield(autopilot) uBlock Origin,GoogleChrome(64bit),Microsoft Edge,CCleaner,Unchecky,HitmanPro3.7.10,Shadow Defender,Avast! Mobile Security & Antivirus.

Offline avast218

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #9 on: March 20, 2017, 03:23:16 PM »
Mar 20 11AM - First mentions on forum about the BSOD
I raised a high priority ticket at 10:04am notifying of problems on all 32bit machines - yet to be responded to..
Pretty poor that I've had to go via twitter to your forum to get updates.

Offline Asyn

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #10 on: March 20, 2017, 03:26:25 PM »
I raised a high priority ticket at 10:04am notifying of problems on all 32bit machines - yet to be responded to..
Pretty poor that I've had to go via twitter to your forum to get updates.
Support is most probably flooded with requests, atm.
Windows 8.1 [64-Bit] - Avast 17.4.2294.Beta#3 - CCleaner 5.29 [OD] - MCS [OD] - Firefox ESR 45.9 [NS/uBO] - Thunderbird 52.0.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Karl54

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #11 on: March 20, 2017, 03:30:59 PM »
Thanks for the update.

Offline JoshP

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #12 on: March 20, 2017, 03:33:36 PM »
For those of you with Avast Business - go into your web panel -> Network -> Settings -> Go to the Template -> Turn off components

This has resolved it across the board for me. I was on fire, the fire is put out for now. I plan to re-enable the shields after I confirm the update is applied.

My question for Avast support team / representatives... Will the update(s) still apply regardless of the components being turned off? That way I can re-enable the shields after the update applies, so I do not cause further havok for all my clients.

Please advise.

Offline DML2

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #13 on: March 20, 2017, 03:36:46 PM »
Not bad.. 100+ computers in our company rebooting every 10 minutes since this morning...

Offline Bruce68

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Re: Blue Screen (BSOD) - Windows 7 32 bit
« Reply #14 on: March 20, 2017, 03:45:44 PM »
You think 8 hours is fast? You should've pulled the broken definition update hours ago.