Author Topic: Avast Pro : no support, so why have I paid ? ! ?  (Read 4935 times)

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Offline Pondus

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #15 on: March 28, 2017, 04:16:02 PM »
so you have avast internet security   ;)


Quote
In the last week we have had a problem with the Avast firewall not working with TNT Express Shipper.
Describe the problem .... maybe we can have somone take a look here





« Last Edit: March 28, 2017, 04:19:34 PM by Pondus »

Offline Asyn

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #16 on: March 28, 2017, 04:24:18 PM »
Update to the latest version (17.3.2290): https://forum.avast.com/index.php?topic=199715.0
Win 8.1 [x64] - Avast PremSec 22.1.6886.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

justing@aerialsandtv.com

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #17 on: March 28, 2017, 04:46:40 PM »
I have updated the programme, we`ll see if that sorts the problem.
The question just remains, I don`t appear to have AVAST Pro despite paying for it. What is the difference between AVAST Pro and AVAST Internet Security ? Is the programme I have just the free one ? But if that`s so why do AVAST keep telling me I can use it on a third PC ?

Offline Pondus

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #18 on: March 28, 2017, 04:55:55 PM »
Quote
What is the difference between AVAST Pro and AVAST Internet Security
With internet security you get more   ;)

avast compare  >>  https://www.avast.com/compare-antivirus

avast FAQ  >>  https://support.avast.com/support/home


Quote
But if that`s so why do AVAST keep telling me I can use it on a third PC ?
You probably have a 3 computer license

Take a look  >>  https://my.avast.com/






« Last Edit: March 28, 2017, 05:02:02 PM by Pondus »

justing@aerialsandtv.com

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #19 on: March 28, 2017, 05:23:31 PM »
Quote
What is the difference between AVAST Pro and AVAST Internet Security
With internet security you get more   ;)

avast compare  >>  https://www.avast.com/compare-antivirus

avast FAQ  >>  https://support.avast.com/support/home


Quote
But if that`s so why do AVAST keep telling me I can use it on a third PC ?
You probably have a 3 computer license

Take a look  >>  https://my.avast.com/

Thanks for that. It`s a bit unfortunate that none of the stuff on any of them is actually of much use to us ! That smart scan would be if it really made your PC faster. However, I`m a bit cynical about all that clean up software, it`s never made any significant difference on any PC I`ve owned, XP or Windows 7.

As to our fault, we installed the latest AVAST programme but still had the same problem with TNT Express Shipper. That`s despite the fact that "Connect VPN dialling utility" (used  by Express Shipper to send the data to TNT H/O) is on the list of "Allowed Apps" on the Firewall list. Yet, if we turn off the Firewall Express Shipper works ! ? !

Offline Asyn

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #20 on: March 28, 2017, 05:50:41 PM »
As to our fault, we installed the latest AVAST programme but still had the same problem with TNT Express Shipper. That`s despite the fact that "Connect VPN dialling utility" (used  by Express Shipper to send the data to TNT H/O) is on the list of "Allowed Apps" on the Firewall list. Yet, if we turn off the Firewall Express Shipper works ! ? !
-> https://www.avast.com/faq.php?article=AVKB25#artTitle (Firewall FAQ)
Win 8.1 [x64] - Avast PremSec 22.1.6886.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #21 on: March 29, 2017, 07:56:40 AM »
Another alternative is to remove avast firewall and use win firewall

Removing or Adding components  >>  https://www.avast.com/faq.php?article=AVKB96#artTitle






justing@aerialsandtv.com

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #22 on: March 29, 2017, 05:23:25 PM »
Another alternative is to remove avast firewall and use win firewall

Removing or Adding components  >>  https://www.avast.com/faq.php?article=AVKB96#artTitle

Thanks for this, I switched off the Avast firewall, whilst ensuring the Windows Firewall is on, and TNT Express Shipper just worked ! 

lboyance@yahoo.com

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #23 on: March 30, 2017, 09:03:20 PM »
Premier is a disaster. No help. Conflicting reports on what protection is/isn't turned on. Seems like Avast only wants to sell more services. I wish they were concerned with the products already purchased.

Offline Eddy

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Re: Avast Pro : no support, so why have I paid ? ! ?
« Reply #24 on: March 31, 2017, 12:42:45 AM »
peaksickness,

if you have a problem and want help start your own thread.

And please do not talk BS as there sure is help.
Either through the ticket system or here on this webboard.