No Virus scan or Performance scan

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Just bought Avast Internet Security from Download crew....Virus scan on full scan never goes any higher than 0%

cleanup only goes half way..I need a refund..Running in 10 64 bit

Tom

[Asyn]

Update to the latest version (17.3.2291): https://forum.avast.com/index.php?topic=199715.0

[REDACTED]

it's already updated to 17.3.2291

[Asyn]

- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[REDACTED]

I used webroot

[Asyn]

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.