User reporting not a single command from the portal is working

[Lisandro]

Good afternoon people,

Doing routine tests, I checked the protection status of this protection and I noticed that the commands sent from the portal to Avast Anti-Theft Mobile Do not Work, always return the message "We can not get in touch with your device" after some time of " Trying to get in touch with your device. "

   *** The only tests that worked were with the Avast Anti-Theft Mobile interface open ***

* Avast Anti-Theft Mobile is already set up as device administrator
* Android 6.0.1
* Asus Zenfone2 phone
* I uninstalled and installed the two apps (Avast Anti-Theft Mobile and Avast Anti-virus Mobile) and removed the portal and added again;

I have already tried a possible solution on all topics and nothing.

I hope you can help me.

Att.
Jefferson.

https://forum.avast.com/index.php?topic=200212.0