Author Topic: Can anyone help me access my order/subscription  (Read 2328 times)

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Can anyone help me access my order/subscription
« on: April 07, 2017, 09:12:13 PM »

I am trying to access my current subscription.  I bought a subscription in October 2016 and it is active as I type this.  I am trying to access my account via the Avast Customer Portal in order to check my automatic renewal status.  However, AVAST doesn't seem to have my order on record at all.  I can not login with the email address nor the Avast Reference ID.  It is like the order simply doesn't exist.  Yet, I have a confirmation email from them dating back to October 2016.   

I have a reference number and the email address used for the order.  I know I need a password as well.  I have tried t get my password, but when I enter my email address to recover it, it shows the email address is not on file. 

I have tried to login here -
and here -

The order went through Cleverbridge

How can I get into my subscription to review my details and status?

Many thanks

Edit:  I have a customer number also and an invoice from Avast.   
« Last Edit: April 07, 2017, 09:26:08 PM by aixsete »

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Re: Can anyone help me access my order/subscription
« Reply #2 on: April 08, 2017, 01:08:25 PM »