Can anyone help me access my order/subscription

[REDACTED]

Hi,

I am trying to access my current subscription.  I bought a subscription in October 2016 and it is active as I type this.  I am trying to access my account via the Avast Customer Portal in order to check my automatic renewal status.  However, AVAST doesn't seem to have my order on record at all.  I can not login with the email address nor the Avast Reference ID.  It is like the order simply doesn't exist.  Yet, I have a confirmation email from them dating back to October 2016.   

I have a reference number and the email address used for the order.  I know I need a password as well.  I have tried t get my password, but when I enter my email address to recover it, it shows the email address is not on file. 

I have tried to login here - https://avast-uk.nexway.com/index.html?action=logout
and here - https://id.avast.com/?target=https%3A%2F%2Fmy.avast.com%2Fen-gb%2F#login

The order went through Cleverbridge. 

How can I get into my subscription to review my details and status?

Many thanks

Edit:  I have a customer number also and an invoice from Avast.   

[Eddy]

Contact avast > https://support.avast.com/support/tickets/new?form=2

[chris..]

Hi,


The order went through Cleverbridge. 

Hello

Did you try with them

https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434