Author Topic: long wait time at my avast load  (Read 5581 times)

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Offline gabocze

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long wait time at my avast load
« on: April 09, 2017, 06:06:51 AM »
the wheel loops, the progressbar stucks arround midway, and the "loading" label stays there for minutes...

browser Firefox 50.x, 32 bit.
OS: Windows 8

thanks in advance

Offline Eddy

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Re: long wait time at my avast load
« Reply #1 on: April 10, 2017, 09:04:32 AM »
Is the problem there also when using another browser ?
Is the problem there if you boot FF in safe-mode ?
What exact OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)

Offline Rodolphe6

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Re: long wait time at my avast load
« Reply #2 on: July 06, 2017, 12:28:05 PM »
Same issue for me.
Can't connect to my.avast.com since 3 weeks

OS: Windows 10
Browser: Firefox

Offline Eddy

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Re: long wait time at my avast load
« Reply #3 on: July 06, 2017, 12:37:26 PM »
The site is working fine for me.
What happens if you go to https://my.avast.com and try to login ?
What happens if you use another browser ?
Any error message ?

Offline DavidR

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Re: long wait time at my avast load
« Reply #4 on: July 06, 2017, 01:18:22 PM »
No Problem here, either.

See attached image extract from avastUI, clicking the View Account button takes me directly to my.avast.com account, viewed in the latest version of firefox and avast free on my win10 laptop.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Rodolphe6

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Re: long wait time at my avast load
« Reply #5 on: July 06, 2017, 03:20:42 PM »
Same problem with Firefox and Explorer  :-\
I'm sure this is due to my PC but I can't find what could be the problem...
Could it be due to my internet provider ("Free" in France) ?

The site is working fine for me.
What happens if you go to https://my.avast.com and try to login ?
What happens if you use another browser ?
Any error message ?

Offline Eddy

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Re: long wait time at my avast load
« Reply #6 on: July 06, 2017, 03:22:08 PM »
Are you getting a message when trying to open the site or one after you tried to login ?

Offline Rodolphe6

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Re: long wait time at my avast load
« Reply #7 on: July 06, 2017, 03:28:12 PM »
I can't login 'cause I can't access avast site. It works with my smartphone but not from my laptop... :o

Offline Eddy

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Re: long wait time at my avast load
« Reply #8 on: July 06, 2017, 03:40:49 PM »
Please answer the question I've asked you.

Offline Rodolphe6

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Re: long wait time at my avast load
« Reply #9 on: July 06, 2017, 10:25:28 PM »
"the wheel loops, the progressbar stucks arround midway, and the "loading" label stays there for minutes..."

Offline Eddy

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Re: long wait time at my avast load
« Reply #10 on: July 06, 2017, 10:36:06 PM »
Disable https scanning in the webshield and see if the problem is solved or not.

Offline Rodolphe6

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Re: long wait time at my avast load
« Reply #11 on: July 06, 2017, 10:52:55 PM »
No, it does not work ...

Offline Eddy

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Re: long wait time at my avast load
« Reply #12 on: July 06, 2017, 11:01:20 PM »
What shield is causing the problem ?

Offline Rodolphe6

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Re: long wait time at my avast load
« Reply #13 on: July 07, 2017, 10:59:18 PM »
I mean disabling the "https scanning" doesn't not solve the problem.

Offline chris..

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Re: long wait time at my avast load
« Reply #14 on: July 10, 2017, 07:47:16 PM »
Hello,

please have a look for your windows time and:
https://forum.avast.com/index.php?topic=203173.0
https://forum.avast.com/index.php?topic=196852.0
https://forum.avast.com/index.php?topic=204588.msg1403895#msg1403895
and bug in firefox:
https://bugzilla.mozilla.org/show_bug.cgi?id=1352720

@DavidR :
Quote
Thanks for the reminder.

Yes it is easy to forget ;)

Especially when you don't encounter this on a regular basis.
Still forgotten ?
When I think the day I reported this problem, many laughed at me  :-\
« Last Edit: July 10, 2017, 07:53:28 PM by chris05 »