Author Topic: I need help about how can i use the file licence.avastvpn in my mac  (Read 5751 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
I payed for this licence but i don´t find help about the installation using this file (licenve.avastvpn) in Mac OS X. The application SecureLine need a activation with a serial key, but i have a file licence only.

Offline krahulik

  • Moderator
  • Sr. Member
  • *
  • Posts: 291
Re: I need help about how can i use the file licence.avastvpn in my mac
« Reply #1 on: April 26, 2017, 08:16:27 PM »
Hello,
   macOS version doesn't support license file. Please contact our support (https://www.avast.com/support) and ask them to exchange your license.

Best Regards,
  Martin

REDACTED

  • Guest
Re: I need help about how can i use the file licence.avastvpn in my mac
« Reply #2 on: April 26, 2017, 08:23:43 PM »
Hello,
   macOS version doesn't support license file. Please contact our support (https://www.avast.com/support) and ask them to exchange your license.

Best Regards,
  Martin

In this link don´t have a non-paid  method for help. I need a help with this problem. Do you have the email address of the avast secureline support?
« Last Edit: April 26, 2017, 08:29:54 PM by ernani.fonseca »

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: I need help about how can i use the file licence.avastvpn in my mac
« Reply #3 on: April 26, 2017, 08:28:24 PM »
Yes there is, use the "contact a agent" option and create a ticket.

REDACTED

  • Guest
Re: I need help about how can i use the file licence.avastvpn in my mac
« Reply #4 on: April 26, 2017, 08:54:31 PM »
Yes there is, use the "contact a agent" option and create a ticket.

my ticket has been created. Thank you!!!

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: I need help about how can i use the file licence.avastvpn in my mac
« Reply #5 on: April 26, 2017, 09:00:09 PM »
Good, now just have some patience and wait for avast to handle it.