Author Topic: Windows 8.1 USB Mass Storage Device problem with Avast Free 17.3.2291  (Read 1475 times)

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Offline loungehake

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After updating Windows 8.1 with Avast 17.2.2288 to 17.3.2291, USB mass storage devices could not be recognised.
"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The driver could not be loaded because a previous version of the driver is still in memory."

Performing a system restore resolved the problem.

I carried out the update with the offline installer "http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe"

I also noticed that Avast did not set a restore point when the update was being installed.
Windows 10/11 Pro 22H2 x64, Avast Free 23.11.6090, Malwarebytes Anti-Exploit, Malwarebytes Anti-Ransomware

Offline loungehake

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Re: Windows 8.1 USB Mass Storage Device problem with Avast Free 17.3.2291
« Reply #1 on: April 16, 2017, 05:06:01 PM »
I have just replaced Avast Free 10.4.2233 on a pre-SSE2 processor powered Windows XP system.  I had noticed that the taskbar icon for USB devices was reluctant to disappear after releasing a USB device in the proper way.  This behaviour ceased after I installed Panda Antivirus so I wonder if Avast AV software is generally predisposed to cause occasional problems with USB mass storage devices.
Windows 10/11 Pro 22H2 x64, Avast Free 23.11.6090, Malwarebytes Anti-Exploit, Malwarebytes Anti-Ransomware