purchasing with incorrect Email

[REDACTED]

Dear All,

I need your help please,

I just purchased Avast Internet Security, but I put incorrect Email, so that I can not retrieve my purchasing details.
also, When I activating the product, the application start freezing and I restarted the application but nothing upgraded!!

please how I can retrieve my product information.

Thanks,

[Eddy]

You need to contact avast and ask them to change the email address to the correct one.

Please (re)search before asking.
This has been explained many times already.

[DavidR]

Submit a Support Ticket - https://support.avast.com/support/tickets/new?form=2.

Obviously you wont be able to able to give an Order ID (on less you wrote it down or took a screenshot) but complete as much as you can and use the text fields to give as much additional information to try and help find a record of it.

Since the Order ID is a required field, it may complain, if it doesn't let you submit without something, you could try email/order ID not received.

[Eddy]

As the OP is a paying user this form should work also if the order ID is not known.
https://support.avast.com/support/tickets/new?form=3