Paid for new renewal license but something went wrong

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Today i paid for another year Avast but i did not receive a new license or confirmation.
Not in the program and not in my email or spam box.
After i completed the payment by Ideal i was not redirected to Avast program so that is probably where it went wrong.
What can i do now?

 

[Eddy]

Check your avast account and see if the license is there.
If not contact avast > https://support.avast.com

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Yes i am trying but i cannot send my ticket without Order ID and i don;t have one.
Is there another way to chat online with Avast and send my proof of payment?
I have been searching for a way to contact Avast for one hour now..
Thanks for your help.

[Eddy]

https://support.avast.com/support/tickets/new?form=3

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I sent the ticket to customer support with proof of payment to (payment to bankaccount of Digital River).
I received a message from Hemamalini, from The Avast Support Team but she sent me the old activation code which expires tomorrow.

I replied to the email from Hemamalini that i need my new activation code and not my current one but all went quiet after that.
Is there someone from Avast who can contact me to sort this out please ?
Thanks!

[Eddy]

Someone from avast is already helping you.
Just have some patience.

[REDACTED]

It was all sorted out and i have the new license for another year now.
Thanks for the help.
This post can be removed or closed now

[Eddy]

You're welcome.