Author Topic: FP message despite exception  (Read 1598 times)

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Offline Francisco213

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FP message despite exception
« on: April 21, 2017, 11:15:14 AM »
Hi
We have a FP and we try to define an exeption but it doesn't work.
If we look into the Virus Container we found the file C:\EASY\PPUPD.exe
So we tried the following exeptions but both doesn't work.
?:\EASY\*
C:\EASY\*.*

Could someone please tell me where the mistake lies.

-
Daniel

Offline Eddy

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Re: FP message despite exception
« Reply #1 on: April 21, 2017, 11:31:23 AM »

Offline Francisco213

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Re: FP message despite exception
« Reply #2 on: April 21, 2017, 11:54:55 AM »
Yes , I'll do that but I really want to understand where my mistake is.


Offline Eddy

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Re: FP message despite exception
« Reply #3 on: April 21, 2017, 12:01:05 PM »
Don't know about the AEP, but in the home user versions you can simply browse for a file that you want to add.

It is a old thread, but perhaps it helps > https://forum.avast.com/index.php?topic=95094.0

Offline .: Mac :.

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Re: FP message despite exception
« Reply #4 on: April 22, 2017, 07:51:15 PM »
Hi Fancisco,

You need to exclude the file for the on-access scanner in the settings template in the console.

Network > Settings > Policy Name

Then choose the Antivirus settings tab and add the exclusion there.

Post a screenshot of your exclusion rule and we can review.

Also as Eddy recommended, always send a FP to virus lab to analyze.  Exclusions should be a temporary fix  ;)
"People who are really serious about software should make their own hardware." - Alan Kay