Author Topic: Avast Passwords didn't start properly  (Read 1572 times)

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Offline mikeinfo

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Avast Passwords didn't start properly
« on: April 27, 2017, 04:34:32 PM »
Hi Tomas,

Hoping you can help me.  I just upgraded to 1.5.4 and now I get the message that Avast passwords didn't start properly.

I'm on El Capitan 10.11.6

How do you recommend I get this started again?  Is there a way to downgrade back to the previous version?

Please advise.

thanks,
Michael.

Offline Felix J. Acero

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Re: Avast Passwords didn't start properly
« Reply #1 on: April 28, 2017, 09:29:47 AM »
Hello Michael,

Try running the following command from your terminal:

rm -rf ~/Library/Group\ Containers/6H4HRTU5E3.com.avast.passwords/Services

It should remove some legacy metadata and will not affect the records you have saved in your vault.

Let me know if this resolves your issue,

Regards,

Felix

Offline mikeinfo

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Re: Avast Passwords didn't start properly
« Reply #2 on: April 28, 2017, 02:53:40 PM »
Thanks Felix.  Unfortunately, that did NOT work.  Same error.  I see the Services folder was recreated, but didn't change the outcome.

Please advise next steps.

thanks,
M

Offline mikeinfo

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Re: Avast Passwords didn't start properly
« Reply #3 on: April 30, 2017, 06:47:30 PM »
Please advise.

Offline mikeinfo

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Re: Avast Passwords didn't start properly
« Reply #4 on: May 02, 2017, 03:11:53 PM »
Can someone, anyone, please reply?