« previous next »
Pages: [1]   Go Down

Author Topic: Support Ticket Reply Time?  (Read 2242 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Support Ticket Reply Time?
« on: April 26, 2017, 11:07:09 PM »
Just wondering how long I should wait for a reply on a support ticket? Submitted it last Thursday, just got the automated reply. Thanks.
Logged

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37534
  • Not a avast user
Re: Support Ticket Reply Time?
« Reply #1 on: April 26, 2017, 11:24:01 PM »
Post your ticket ID number here and we will notify somone

« Last Edit: April 26, 2017, 11:38:08 PM by Pondus »
Logged

REDACTED

  • Guest
Re: Support Ticket Reply Time?
« Reply #2 on: April 27, 2017, 12:29:34 PM »
Cool, thanks. Ticket 787234.
Logged

Offline Staticguy

  • Super Poster
  • ***
  • Posts: 1427
Re: Support Ticket Reply Time?
« Reply #3 on: April 27, 2017, 01:19:42 PM »
@kpstephens: I have reported your support ticket to the moderator. One of the avast team will be with you asap to assist with your support ticket. Your support ticket gets replied within 5-7 working days, so patience is important. If you reply back to your own ticket, your ticket will be pushed back in the line.
Logged
DELL Inspiron 15" 7000 Gaming, Windows 10 Home Version 21H1 (OS Build 19043.1237), Trend Micro Maximum Security 2021 (17.0.1333), Avast SecureLine VPN (5.12.5655), Windows Firewall, Unchecky 1.2

REDACTED

  • Guest
Re: Support Ticket Reply Time?
« Reply #4 on: May 03, 2017, 09:37:30 PM »
Boy, sure arent quick are they? Still nothing. Maybe need to hire a few more folks  :)
Logged
Pages: [1]   Go Up
« previous next »