Author Topic: Avast Renewal Problems  (Read 3447 times)

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Avast Renewal Problems
« on: May 05, 2017, 11:55:47 PM »
When I try to click on the renewal link on the main page, it pops up with a window that says, for the last two days:

The online content is unavailable.

Also, when clicking on the Register Now button in the Subscription settings, I get the same error.

What am I supposed to do to re-register?

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Re: Avast Renewal Problems
« Reply #1 on: May 06, 2017, 06:11:52 AM »
I do get the same problem. But i don't see the registration button under my subscription tab. Please help. Thanks.

Offline Asyn

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Re: Avast Renewal Problems
« Reply #2 on: May 06, 2017, 06:17:53 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Renewal Problems
« Reply #3 on: May 06, 2017, 10:15:30 PM »
Licensing gets reworked, see: https://forum.avast.com/index.php?topic=198923.0

This doesn't apply to me, I'm still in the Legacy channel, confirmed as per the post quoted. So, the alpha issues don't seem to be applicable...any other final ideas?

Offline Asyn

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Re: Avast Renewal Problems
« Reply #4 on: May 06, 2017, 10:23:02 PM »
Follow the link and post/ask there.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Avast Renewal Problems
« Reply #5 on: May 06, 2017, 10:23:13 PM »
Alpha has nothing do to with it.
It applies to all users.

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Re: Avast Renewal Problems
« Reply #6 on: May 09, 2017, 02:39:15 AM »
Alpha has nothing do to with it.
It applies to all users.

Is this system-wide, 5 days into this?

BTW, version info:
Program Version: 17.4.2294 (build 17.4.3482.0)
Virus Definitions Version: 170505-4

I'll cross-post as suggested, but this is getting pointless...if you want to get rid of users, this is how you do it.
« Last Edit: May 09, 2017, 02:41:27 AM by jthomas3 »

Offline Eddy

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Re: Avast Renewal Problems
« Reply #7 on: May 09, 2017, 08:20:00 AM »
You and others are not our users.
We are volunteers who spend some of our time trying to help others.