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Author Topic: Expected responce from support?  (Read 2609 times)

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Expected responce from support?
« on: May 09, 2017, 04:03:41 AM »
I opened a ticket regarding my SecureLine VPN for an refund on the 24th of last month, and I've yet to receive any sort of reply.
The ticket says to expect one within 5 Business days, and it's been well over that.
Does avast not have any one working the online support?
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Offline Eddy

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Re: Expected responce from support?
« Reply #1 on: May 09, 2017, 08:54:39 AM »
Forget the 5 business days.
Currently is more like 10-15 business days.

Because of the screw-ups from avast lately, the support department is overwhelmed with tickets.
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