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Author Topic: 7 days without one single respond back  (Read 1615 times)

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7 days without one single respond back
« on: May 09, 2017, 01:57:33 PM »
as the title says.
7 days without any kind of respond on my support ticket.
is this how Avast has become ?
it used to at least respond and give info if there is heavy load on support tickets or if they are more busy then normal.
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Offline Eddy

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Re: 7 days without one single respond back
« Reply #1 on: May 09, 2017, 02:05:25 PM »
You need to count in business day, not normal days.
Currently it takes avast 10-15 business days to handle a ticket.
The support department seem to be receiving a lot of tickets.

I guess it has to do with the many screw-ups by avast lately in their software. ;)
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Re: 7 days without one single respond back
« Reply #2 on: May 09, 2017, 03:03:57 PM »
aahh okay :)
Well at least you give some info XD
Thanks mate ;) 
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Offline Eddy

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Re: 7 days without one single respond back
« Reply #3 on: May 09, 2017, 03:13:29 PM »
No clue if it does, but it can have to do with this also > https://forum.avast.com/index.php?topic=201419.msg1392368;boardseen#new
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Re: 7 days without one single respond back
« Reply #4 on: May 09, 2017, 04:37:10 PM »
well i hope it wont take more weeks before i get a respond.
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