Author Topic: Avast Passwords not working anymore - FireFox  (Read 12473 times)

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Offline Michi5

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Avast Passwords not working anymore - FireFox
« on: May 11, 2017, 07:59:01 AM »
Hi there,

I am using Avast Firefox since a few weeks, all looked fine till today.
Starting FireFox today (53.0.2 32-Bit), OS Windows 7, the "key" icon is grey, telling me that the addon is not activated.
If I change to addons I can see that the addon is activated, deactivating and activating it again will not help.
Any ideas what I can do? How can the addon be activated again?
There have no changes made on the system itself.
thx
Michaela

Offline Tomáš Hellebrand

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Re: Avast Passwords not working anymore - FireFox
« Reply #1 on: May 11, 2017, 11:30:17 AM »
Hi Michaela,

in Avast application go to Settings -> Passwords. Find a Firefox icon in Browsers section and click on "Install". It should help.

Let me know if it worked, please.
Tomas Hellebrand
Product owner of Avast Passwords

Offline Michi5

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Re: Avast Passwords not working anymore - FireFox
« Reply #2 on: May 13, 2017, 09:35:39 AM »
Hello Tomáš,

Thanks a lot, worked in this case.
Did not try that before cause Avast Internet Security tells me "Extension installed" at this point, but clicking Install again did the work!
Thank you
Michaela

Offline stanhazell

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Re: Avast Passwords not working anymore - FireFox
« Reply #3 on: June 30, 2017, 09:22:12 AM »
I am having trouble installing Avast Passwords in Firefox.  Despite going through all the correct procedures via  the Avast menu i.e. "install Firefox" which seems to be installing the app.  But it doesn`t!  Tried many times with the same result.  It works OK in Chrome but that`s no good for me as I prefer Firefox.  I even bought the Premium version in case that made a difference.  But no joy.  Can anyone help?

Offline Eddy

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Re: Avast Passwords not working anymore - FireFox
« Reply #4 on: June 30, 2017, 09:25:28 AM »
- Close FireFox
- Install avast passwords
Check if this is solving the problem.

Offline Evil Overlord

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Re: Avast Passwords not working anymore - FireFox
« Reply #5 on: July 04, 2017, 01:38:33 AM »
For me, there's no longer a Firefox option in Avast.

Offline Tomáš Hellebrand

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Re: Avast Passwords not working anymore - FireFox
« Reply #6 on: July 04, 2017, 10:39:34 AM »
It seems there is a change in a way how Firefox is registering itselft in the system. We are working on the fix.
Tomas Hellebrand
Product owner of Avast Passwords

Offline Eddy

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Re: Avast Passwords not working anymore - FireFox
« Reply #7 on: July 04, 2017, 12:07:49 PM »
Thanks for sharing that info.
Now we (as helpers) can inform people about the problem.

Offline partha_user

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Re: Avast Passwords not working anymore - FireFox
« Reply #8 on: July 06, 2017, 02:57:33 PM »
Is there an update on this?

Offline Destiny26

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Re: Avast Passwords not working anymore - FireFox
« Reply #9 on: July 06, 2017, 08:20:30 PM »
If you have Chrome installed on your system you can use following steps (until we provide a fix):
In Avast
Go to settings -> passwords
Click on Install for Google Chrome
Chrome gets opened on page with installation button for chrome extension
Copy URL from Chrome address bar
Paste it to Firefox address bar
At the end of URL there is parameter determining browser so change p_pmb=2 to p_pmb=1
And hit enter
Now follow the installation for Firefox

Offline partha_user

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Re: Avast Passwords not working anymore - FireFox
« Reply #10 on: July 06, 2017, 11:09:55 PM »
I appreciate the response, Destiny but with all due respect, the issue is not with Chrome; it's with Firefox

Offline Eddy

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Re: Avast Passwords not working anymore - FireFox
« Reply #11 on: July 06, 2017, 11:18:17 PM »
If you would read Destiny's post, you will see that it is a (possible) workaround for the problem in FireFox.

Offline Destiny26

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Re: Avast Passwords not working anymore - FireFox
« Reply #12 on: July 06, 2017, 11:19:17 PM »
This is if the standard installation does not happen, I had such a problem in firefox. Have written off, that through chrome all it is necessary to do. As it was written earlier just to replace the value in the link and here you will get the result. Correctly tells you Eddie. It helped me the first time

The answer was written to me later in this section about the problem in Mozilla Firefox: https://forum.avast.com/index.php?topic=204983.0
« Last Edit: July 06, 2017, 11:26:18 PM by Destiny26 »

Offline partha_user

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Re: Avast Passwords not working anymore - FireFox
« Reply #13 on: July 07, 2017, 01:04:59 AM »
@Destiny It does work. I was in a rush and read your post halfway but thanks anyway.

@Eddy I just saw that. Cheers!

Offline BobbyT420

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Re: Avast Passwords not working anymore - FireFox
« Reply #14 on: July 22, 2017, 05:27:21 PM »
If you have Chrome installed on your system you can use following steps (until we provide a fix):
In Avast
Go to settings -> passwords
Click on Install for Google Chrome
Chrome gets opened on page with installation button for chrome extension
Copy URL from Chrome address bar
Paste it to Firefox address bar
At the end of URL there is parameter determining browser so change p_pmb=2 to p_pmb=1
And hit enter
Now follow the installation for Firefox

Thank you so much for this Destiny!!!!
I activated Avast passwords almost a year ago thinking to myself 'This will be great, no longer have to remember my passwords, type them in or anything...Avast will handle it and it will be secure'.
However, the password vault activated but the Firefox addon never worked. I could never install it and could not find a solution. Anywhere, ever. Until now.

You're a life saver mate, thanks :)

Cheers,
BobbyT