Malware com.google.services.settings

[REDACTED]

Phone: Intex Aqua Prime 3G     Android: 5.1    Processor: Quad Core MTK6580
Sorry my english is not very good
Hello, I have been infected by this application: com.google.services.settings
I have tried many antivirus programs that indicate uninstalling the application, but the application returns
I have reset the phone to its factory state and this application is reinstalled again
Please someone can say some way to disinfect the phone

regards

[Tereza V.]

Hi buzo, we need a sample of the virus - you can send it to us via the "Solucionar" button. Then we should be able to say more.

[REDACTED]

you can send it to us via the "Solucionar" button

I do not know very well which is this button "solve", if it refers to the one that leaves when the alert jumps I have pressed and gives the option to desistalar:
Com.google.services.settings, I uninstall but this application is installed again
The only information I have now is the photograph of the post
I already do hard reset, if this problem returns I will comment
thank you very much

[Tereza V.]

OK, if it appears again, please let me know.

[REDACTED]

Hi Tereza V the virus has returned, I have pressed button to solve the two alerts,
  Com.google.services.settings is installed as an application and give the option to uninstall and the other alert disappears when pressing the button solve

[Tereza V.]

Hi, thanks for your message.

We need you to send us an APK file of the app, here is how to extract it:

- download to your mobile device the Apk Extractor app - https://play.google.com/store/apps/details?id=com.ext.ui - please note that if you wish to install directly from the page you must be logged in the same Google Account you use in your mobile device
- open the Apk Extractor app in your device
- find the desired app and tap the small "triangle like" icon in the line of the app
- a popup with "share" and "info" will appear - select "share"
- select "Gmail" - an e-mail with the attached apk of the desired app will be created
- as the recipient of the e-mail ("To" field) write android@avast.com
- as the subject please enter the "problem reported at the Avast forum"
- send the e-mail

If you wish to find the created apk in your device you can find it under "sdcard/ExtractedApks/"

[REDACTED]

Hello, first thank you for your help
I am already informed of this problem, has happened to many people, the malware is embedded before the purchase
I am waiting for a solution with my guarantee
I will comment later
Many thanks again for your help

[Tereza V.]

Hi, thanks for the heads up, let us know more later, we will really appreciate it, thanks!

[REDACTED]

Hi Tereza V.  I am sending you extractor apk to extracted from the malware application
Sorry my english is not good

This is the application that installs
https://www.sendspace.com/file/qx13rd

This second is another part I believe
https://www.sendspace.com/file/wy4hou

If you get any information, please send

[REDACTED]

Hi ,Tereza V.

Did you see the last message?

[Tereza V.]

Hi, yes I have forwarded it to a colleague (Květoslav). He made a ticket and sent the details from you to the virus lab. He also says he has contacted you from the ticket, did you get his message?

[REDACTED]

Hi ,Tereza V.
ok
I do not have a message

[Tereza V.]

Hi, Květoslav confirmed he contacted you on 5th June, he set you a ticket no. 837592. Please check your spam folder, or let me know, if you don't find the message, I will post it here.