Author Topic: Avast is crippling my website  (Read 8655 times)

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Avast is crippling my website
« on: May 12, 2017, 10:43:43 PM »
Hello!
I'm a webdeveloper and my company develops a platform that manages educational contents and is used by hundreds of schools in Brazil.

We have been receiving dozens of complaints from clients saying that our platform have become unusable for them. When we checked the computer of those clients, we "fixed" the problem by turning off Avast HTTPS scanning.

I have already tried whitelisting our domains by sending an email to banks‑whitelist@avast.com (suggestion written in this article https://blog.avast.com/2015/05/25/explaining-avasts-https-scanning-feature/)
and I have also tried the same by submitting a false-positive (following online support suggestion).

I'm out of options now. I can't just tell every client that they need to turn off HTTPS scanning if they have Avast installed. I've lost many clients just because they thought our platform wasn't working.
What should I do?
« Last Edit: May 12, 2017, 11:12:37 PM by Luiz Edmundo »

Offline Eddy

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Re: Avast is crippling my website
« Reply #1 on: May 12, 2017, 10:47:01 PM »
What is the website ?

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Re: Avast is crippling my website
« Reply #2 on: May 12, 2017, 10:49:39 PM »
We have many domains under qmagico.com.br
The link format is https://*.qmagico.com.br/*

For example: https://crb.qmagico.com.br

Offline Pete from Avast

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Re: Avast is crippling my website
« Reply #3 on: May 12, 2017, 10:56:14 PM »
Luiz -- I have notified my developers and support team about your issue, and alerted them to your post. Thanks for your patience so far on this!

Offline Eddy

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Re: Avast is crippling my website
« Reply #4 on: May 12, 2017, 10:57:35 PM »
Site is opening, but very slowly.

Some (minor) certificate issues > https://www.ssllabs.com/ssltest/analyze.html?d=crb.qmagico.com.br&s=216.58.194.179

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Re: Avast is crippling my website
« Reply #5 on: May 12, 2017, 10:57:48 PM »
Just to be clear, our platform depends on many ajax https requests to work. The page itself loads fine, but the subsequent ajax calls take too long to return, and sometimes they don't.
Thanks for alerting them, I will keep waiting!

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Re: Avast is crippling my website
« Reply #6 on: May 16, 2017, 10:39:42 PM »
Sorry to bother, is there any update?
Or is there any workaround I can do?

Offline lukor

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Re: Avast is crippling my website
« Reply #7 on: May 17, 2017, 02:02:15 PM »
Hi, thanks. We'll look at that. I've also checked the banks-whitelist mailbox, and I must say I see no mention of qmagico.com.br.

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Re: Avast is crippling my website
« Reply #8 on: May 17, 2017, 06:44:18 PM »
Yes, we need to get into that list. Thanks!

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Re: Avast is crippling my website
« Reply #9 on: May 17, 2017, 07:51:43 PM »
I really don't want to recommend all users to uninstall Avast. Is there anything else I can do?

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Re: Avast is crippling my website
« Reply #10 on: May 18, 2017, 03:21:28 PM »
Excuse me, I need to deliver updates to my superiors about this issue.

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Re: Avast is crippling my website
« Reply #11 on: May 19, 2017, 04:16:38 PM »
Any news?

Offline Eddy

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Re: Avast is crippling my website
« Reply #12 on: May 19, 2017, 04:20:20 PM »
Just have patience.

The site is working and avast is looking at things.

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Re: Avast is crippling my website
« Reply #13 on: May 19, 2017, 04:27:00 PM »
Thanks for the reply! It has been a whole week now, I'm afraid this issue will be forgotten. And I have to deliver updates to my superiors. Isn't there any better way to do it? Any workaround?

Offline Eddy

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Re: Avast is crippling my website
« Reply #14 on: May 19, 2017, 04:34:42 PM »
There is no workaround needed as the site is working fine.