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Avast is crippling my website
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Topic: Avast is crippling my website (Read 8655 times)
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REDACTED
Guest
Avast is crippling my website
«
on:
May 12, 2017, 10:43:43 PM »
Hello!
I'm a webdeveloper and my company develops a platform that manages educational contents and is used by hundreds of schools in Brazil.
We have been receiving dozens of complaints from clients saying that our platform have become unusable for them. When we checked the computer of those clients, we "fixed" the problem by turning off Avast HTTPS scanning.
I have already tried whitelisting our domains by sending an email to banks‑whitelist@avast.com (suggestion written in this article
https://blog.avast.com/2015/05/25/explaining-avasts-https-scanning-feature/
)
and I have also tried the same by submitting a false-positive (following online support suggestion).
I'm out of options now. I can't just tell every client that they need to turn off HTTPS scanning if they have Avast installed. I've lost many clients just because they thought our platform wasn't working.
What should I do?
«
Last Edit: May 12, 2017, 11:12:37 PM by Luiz Edmundo
»
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31080
Watching (over?) you
Re: Avast is crippling my website
«
Reply #1 on:
May 12, 2017, 10:47:01 PM »
What is the website ?
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Avast is crippling my website
«
Reply #2 on:
May 12, 2017, 10:49:39 PM »
We have many domains under qmagico.com.br
The link format is https://*.qmagico.com.br/*
For example:
https://crb.qmagico.com.br
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Pete from Avast
Avast Representative
Avast team
Jr. Member
Posts: 41
Re: Avast is crippling my website
«
Reply #3 on:
May 12, 2017, 10:56:14 PM »
Luiz -- I have notified my developers and support team about your issue, and alerted them to your post. Thanks for your patience so far on this!
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31080
Watching (over?) you
Re: Avast is crippling my website
«
Reply #4 on:
May 12, 2017, 10:57:35 PM »
Site is opening, but very slowly.
Some (minor) certificate issues >
https://www.ssllabs.com/ssltest/analyze.html?d=crb.qmagico.com.br&s=216.58.194.179
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Avast is crippling my website
«
Reply #5 on:
May 12, 2017, 10:57:48 PM »
Just to be clear, our platform depends on many ajax https requests to work. The page itself loads fine, but the subsequent ajax calls take too long to return, and sometimes they don't.
Thanks for alerting them, I will keep waiting!
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REDACTED
Guest
Re: Avast is crippling my website
«
Reply #6 on:
May 16, 2017, 10:39:42 PM »
Sorry to bother, is there any update?
Or is there any workaround I can do?
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lukor
Administrator
Super Poster
Posts: 1884
Re: Avast is crippling my website
«
Reply #7 on:
May 17, 2017, 02:02:15 PM »
Hi, thanks. We'll look at that. I've also checked the banks-whitelist mailbox, and I must say I see no mention of qmagico.com.br.
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REDACTED
Guest
Re: Avast is crippling my website
«
Reply #8 on:
May 17, 2017, 06:44:18 PM »
Yes, we need to get into that list. Thanks!
Logged
REDACTED
Guest
Re: Avast is crippling my website
«
Reply #9 on:
May 17, 2017, 07:51:43 PM »
I really don't want to recommend all users to uninstall Avast. Is there anything else I can do?
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REDACTED
Guest
Re: Avast is crippling my website
«
Reply #10 on:
May 18, 2017, 03:21:28 PM »
Excuse me, I need to deliver updates to my superiors about this issue.
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REDACTED
Guest
Re: Avast is crippling my website
«
Reply #11 on:
May 19, 2017, 04:16:38 PM »
Any news?
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31080
Watching (over?) you
Re: Avast is crippling my website
«
Reply #12 on:
May 19, 2017, 04:20:20 PM »
Just have patience.
The site is working and avast is looking at things.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Avast is crippling my website
«
Reply #13 on:
May 19, 2017, 04:27:00 PM »
Thanks for the reply! It has been a whole week now, I'm afraid this issue will be forgotten. And I have to deliver updates to my superiors. Isn't there any better way to do it? Any workaround?
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31080
Watching (over?) you
Re: Avast is crippling my website
«
Reply #14 on:
May 19, 2017, 04:34:42 PM »
There is no workaround needed as the site is working fine.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
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Avast is crippling my website