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Author Topic: opening avast and only a blank page  (Read 3956 times)

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opening avast and only a blank page
« on: February 12, 2017, 08:03:50 PM »
When I open avast all I get is a blank page. I have just had to delete and reinstall avast because it would not update to the latest free programme. Anyone any ideas what is going on?
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Offline MartinZ

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  • Product Manager
Re: opening avast and only a blank page
« Reply #1 on: February 12, 2017, 08:22:20 PM »
Hi,

we apologize for the trouble, there is some bug with loading UI. We are working on fix.
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Offline maxle

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Re: opening avast and only a blank page
« Reply #2 on: February 12, 2017, 11:44:46 PM »
The same is occurring to me!  Running Windows 7.
After updating to the last release, clicking on the icon in the applications  bar results only in a white windows.   :(
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Offline lagin

  • Avast team
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  • Posts: 17
  • Quality Assurance Engineer
Re: opening avast and only a blank page
« Reply #3 on: February 13, 2017, 11:43:26 AM »
Hello, can I ask you to share with us following folders? You can contact me directly via email.
C:\Program Files\AVAST Software\Avast\
C:\ProgramData\AVAST Software\
C:\Users\%USERNAME%\AppData\Roaming\AVAST Software

We are aware of this bug and trying to find a root cause of it, there is not better solution than reinstalling now.
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Re: opening avast and only a blank page
« Reply #4 on: May 17, 2017, 06:00:58 AM »
I also get a large white blank screen when trying to open AVAST.  This is happening on both of my machines.  HELP
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