Avast Mail Shield

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I am running windows xp with the latest avast version and virus definition files.  I have uninstalled and reinstalled at least 5 times.  Each time cleaning up ALL files from previous uninstalls and reinstalls.  But still the mail shield will NEVER load with windows.  I always have to turn it on manually.  I am using Thunderbird as my mail client and it is set as the default client.  Why will the mail shield not load with all the other shields?  I have to remember to turn it on every time I open my mailbox.

[Asyn]

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

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Thank you so very much Asyn, but alas I have already tried that several times as well.  The mail shield will easily turn on, but it will not load with windows.

[Eddy]

Mail shield doesn't have to load with windows.
It just should be installed en enabled to function.

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It has always loaded with avast when windows started in the past.  This started happening with last Avast program update I think.  If it is not loaded Avast always tells me that I am not protected because all my shields are not turned on.  That means every time I want to check my email I must first remember to turn this shield on.  It is not supposed to operate that way and never has before.  It works just fine on my Windows 7 machine, but not on the XP.  I also have 3 other XP machines that I work on offsite and all of the Avast shields on those machines load with windows just fine.

[Eddy]

Give this a try:

- Remove avast through control panel
- Run avast clear
- Boot and remove all leftovers manually (folders, files, registry entries)
- Try to install avast with the off-line installer.

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Thanks bunches Eddy.  But, sadly.............no joy.  Mail shield still fails to load with windows.

[Asyn]

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?

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Thank you for your interest Asyn.   Here is the info you wanted:

Avast Free:  17.4.22.94 (build 17.4.3482.0)  Virus Definitions Version 1705120-8
Windows XP Home Version 2002 SP3 32 bit.
Only other security related software installed is Malwarebytes.  But, it is not set to monitor and does not run unless I run it to scan. I do that once a week.  It does nothing in "real time".  I have that service shut down.  I have attached a picture of everything that runs in task mgr at start up.

[Asyn]

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

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I am totally appretiative of your continued interest, Asyn.
I did go to the link you provided, but it most certainly seems to me that this is something provided to "purchasing" user.  I am a "free" avast user.
I found that evident in the very first step of instructions that read

"Submit a ticket to Avast Support with the following details included:

    Your valid email address
    The order number you received in the confirmation email after your Avast purchase
    Details related to your issue

But thank you for your time.

[Asyn]

But thank you for your time.

You're welcome.