Author Topic: Technical issue listed on page--but just reinstalled it  (Read 3292 times)

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Offline DianeLeigh

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Technical issue listed on page--but just reinstalled it
« on: June 05, 2017, 11:16:07 PM »
Tried it, was glitchy, uninstalled it.  Needed a VPN, reinstalled it, but it says there's a technical issue.  I can't buy a subscription or anything, because it has a technical issue.  Uninstalled and reinstalled it over 4 times, same thing.

Tech support doesn't help because I don't have a license, which I can't get because it doesn't work lol.

Offline mchain

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Re: Technical issue listed on page--but just reinstalled it
« Reply #1 on: June 05, 2017, 11:18:00 PM »
Hi.

What is the technical issue?
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline DianeLeigh

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Re: Technical issue listed on page--but just reinstalled it
« Reply #2 on: June 05, 2017, 11:23:55 PM »
The only thing that appears when you go to open it in the avast page:  "Oops!  SecureLine VPN has encountered a technical issue."


Offline mchain

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Re: Technical issue listed on page--but just reinstalled it
« Reply #3 on: June 05, 2017, 11:34:12 PM »
Thank you for that.  It helps.

Suggest a repair of your avast installation (SecureLine VPN is a part of avast) followed by at least two reboots whilst connected to the Internet.  This is so any micro-fixes or updates can come in that may fix your issue(s).  Use Programs and Features to do this.  Right-click avast and select repair.

If that fails to fix things, then try a clean install:  https://forum.avast.com/index.php?topic=203343.msg1398740#msg1398740
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline DianeLeigh

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Re: Technical issue listed on page--but just reinstalled it
« Reply #4 on: June 05, 2017, 11:48:36 PM »
Had to do a clean reinstall of the entire thing for it to work, who knows what happened.  thanks

Offline mchain

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Re: Technical issue listed on page--but just reinstalled it
« Reply #5 on: June 05, 2017, 11:57:07 PM »
You're welcome.

For the future, strongly suggest not updating avast through the user interface (GUI) but completely remove and install each new version update as brand new.  You'll need the full offline installer current version for this.

What's also nice about doing it this way is that you get to keep the offline installer to re-install should things get glitchy in the future.

You'll need to go here:  https://www.avast.com/uninstall-utility
and here:  https://forum.avast.com/index.php?topic=201729.0

Online installers work well only if your internet connection is good to very good.  So go the offline route.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.