You don't have to beg, you just need to have patience after you have created a ticket.
they answered my ticket 17 before i created it
What do you mean with ?
It would really be amazing if a ticket was answered before it was created.
2 week to answer any question the users have.
You need to count in business days, not weeks or days.
The amount it takes to reply to a ticket depends on (not limited to) how busy it is, if there are holidays (and yes there where in Sjechie), the complexity of the question etc.