Author Topic: I can't disable Automatic Renewal. Help...  (Read 3066 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
I can't disable Automatic Renewal. Help...
« on: April 26, 2017, 09:40:37 AM »
I received an email saying my VPN will be automatically renewed in 2 weeks.

When I followed the link to disable the option, I couldn't find any button that turns it off. This is what I can only see. I think the page is buggy. I've also tried using different browsers.

http://imgur.com/a/azIh3

Please help. Thank you!
« Last Edit: April 26, 2017, 09:44:12 AM by OhMyJohn »

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31081
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: I can't disable Automatic Renewal. Help...
« Reply #1 on: April 26, 2017, 10:19:22 AM »
Do as it says in that mail.
Contact avast.

REDACTED

  • Guest
Re: I can't disable Automatic Renewal. Help...
« Reply #2 on: May 14, 2017, 03:52:10 PM »
i face similar issue. i use my PC (runs on Lubuntu 16.10) to access avast account. when I try to disable automatic renewal i get error message " Error 100- internal server error". pls help.


Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31081
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: I can't disable Automatic Renewal. Help...
« Reply #3 on: May 14, 2017, 04:21:16 PM »
There is no consumer version for Linux anymore.
There is only the paid server version.
If you have a problem with that, you need to contact your reseller.

REDACTED

  • Guest
Re: I can't disable Automatic Renewal. Help...
« Reply #4 on: May 25, 2017, 03:38:28 PM »
Same here. Can't stop it. Going to get in contact with credit card company .