no i didn't create a ticket through your link, because i already HAVE a ticket from there (820303), which i've said repeatedly. that's why i asked twice why filing a second ticket would work better. but i guess you were too busy helping to answer that.
i don't remember the supervisor's name, but i contacted them by calling avast total care on friday, and after i wasn't getting anywhere with the first person i spoke to i asked to speak to a supervisor. after a wait i was transferred to someone who said they were a supervisor, and that's what they told me. but after contacting google, it looks like that was nonsense.