Author Topic: invalid e-mail adress enter durring the purchased, typo (ticket #814820)  (Read 2850 times)

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I made simple typo durring purchased of Avast CleanUp. I enter instead of

I raise a ticket #814820 on 16 may 2017! I get imidiately auto-response that... my e-mail is not recognisable.. of course it is not as I made a typo in e-mail adress.

As instructed in auto-reply I send back my full name and postal code but I have no response back for 8th day now..

Your advise will be appriciated.

Thank You in advance,

Offline Eddy

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Just have patience and wait till avast handles the ticket.
There is nothing we can do for you on this webboard.


  • Guest
The ticket has been raised 15days ago.. What is the standard reply time?

Offline Asyn

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Hi, I reported it for you.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):

Offline moroni

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Hi Jakub94,

I fixed your email address and sent the order confirmation email to you. I've also added an extra month to the subscription for the delay :)