Author Topic: invalid e-mail adress enter durring the purchased, typo (ticket #814820)  (Read 2356 times)

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  • Guest
Hi,

I made simple typo durring purchased of Avast CleanUp. I enter @gmial.com instead of @gmail.com

I raise a ticket #814820 on 16 may 2017! I get imidiately auto-response that... my e-mail is not recognisable.. of course it is not as I made a typo in e-mail adress.

As instructed in auto-reply I send back my full name and postal code but I have no response back for 8th day now..

Your advise will be appriciated.

Thank You in advance,

Offline Eddy

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Just have patience and wait till avast handles the ticket.
There is nothing we can do for you on this webboard.

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  • Guest
The ticket has been raised 15days ago.. What is the standard reply time?

Offline Asyn

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Hi, I reported it for you.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline moroni

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Hi Jakub94,

I fixed your email address and sent the order confirmation email to you. I've also added an extra month to the subscription for the delay :)