Author Topic: Help please - with settings on Interface  (Read 2558 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Help please - with settings on Interface
« on: May 24, 2017, 08:22:52 PM »
I just renewed my Avast for the next year, and received my confirmation e-mail shortly thereafter.  It has sent me a new activation number, but when I go to settings (as directed) it asks for my password, yet when I put it in (and I know that this is in fact correct) it tells me "wrong password" yet there is no way to reset or change it.  Therefore, I cannot enter my activation # as I can't get that far into the settings where I have to go due to this "wrong password."  I have sent a ticket (#823395) asking what to do but I've yet to hear from anyone.  Can anyone help????  Thanks for your time in reading this.

REDACTED

  • Guest
Re: Help please - with settings on Interface
« Reply #1 on: May 25, 2017, 02:45:01 AM »
I got it fixed.  No need to respond.  Thanks.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89052
  • No support PMs thanks
Re: Help please - with settings on Interface
« Reply #2 on: May 25, 2017, 10:04:02 AM »
Was there anything in particular that you did that resolved this, as it could help others in the future ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Help please - with settings on Interface
« Reply #3 on: May 25, 2017, 10:12:11 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89052
  • No support PMs thanks
Re: Help please - with settings on Interface
« Reply #4 on: May 25, 2017, 11:05:40 AM »
Hi Dave, see: https://forum.avast.com/index.php?topic=202936.0

Thanks, I wasn't sure which password was entered (the UI one if set or the avast account one), plus on occasion we get spurious requests for a password when one wasn't set.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Help please - with settings on Interface
« Reply #5 on: May 25, 2017, 11:20:08 AM »
You're welcome. :)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0