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Author Topic: "Clean up has suffered an error and won't be able to run until you restart.."  (Read 7096 times)

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"Clean up has suffered an error and won't be able to run until you restart.."
« on: May 28, 2017, 01:38:19 PM »
I have Avast Free antivirus and got an activation code for the cleanup in the hope of it improving performance on my 3. 5 years old PC running Windows 8.1 However, each time I have tried to run the cleanup I get the above error message. Restarting the PC doesn't make any difference. I  still cannot run the program. Any suggestions please?
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Offline DFC

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Re: "Clean up has suffered an error and won't be able to run until you restart.."
« Reply #1 on: June 03, 2017, 02:25:15 AM »
Same Here, cant use the Clean option, just the Optimizer one.

Starting scanning



Then


And you restart and nothing change, same error!


Win10 PRO

How do I FIX it??

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Offline Asyn

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Re: "Clean up has suffered an error and won't be able to run until you restart.."
« Reply #2 on: June 03, 2017, 06:46:39 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tibor.franek

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Re: "Clean up has suffered an error and won't be able to run until you restart.."
« Reply #3 on: September 20, 2017, 10:59:55 AM »
Quote from: Asyn on June 03, 2017, 06:46:39 AM
See: https://www.avast.com/faq.php?article=AVKB268#idt_050
That link does not contain any help. It only links to the general Avast Support website, which contains no help for this Avast Cleanup problem. The four options to submit a problem to Avast in the link all refer to Avast Antivirus, not the Avast Cleanup. How to fix it then?
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Offline Asyn

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Re: "Clean up has suffered an error and won't be able to run until you restart.."
« Reply #4 on: September 20, 2017, 02:42:12 PM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: "Clean up has suffered an error and won't be able to run until you restart.."
« Reply #5 on: October 15, 2017, 10:10:56 PM »
Hi, i have the same problem. "Something's gone wrong". I need some help...
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