Author Topic: Cleanup not working (known issue?)  (Read 4609 times)

0 Members and 1 Guest are viewing this topic.

Offline Lotak

  • Newbie
  • *
  • Posts: 4
Cleanup not working (known issue?)
« on: May 29, 2017, 12:56:34 PM »
Hello,

I purchased Cleanup Premium a couple of months back and I am still unable to use it. After scanning my computer, and clicking "resolve", it does nothing.

I think this is a known issue, but this is just taking the biscuit as I've paid for a product that simply isn't doing what it's meant to do.

Any advice?

Windows 10 64 Bit.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69383
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup not working (known issue?)
« Reply #1 on: May 30, 2017, 05:43:11 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lotak

  • Newbie
  • *
  • Posts: 4
Re: Cleanup not working (known issue?)
« Reply #2 on: May 30, 2017, 11:25:55 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Probably would have helped ...
Avast Premier (however, it wasn't working with just the regular Avast either).
Latest version (sorry I'm not home at the moment to confirm the exact version, but it's deffo updated to the latest)
None
None - always been Avast with this laptop.

Everything else works fine, its just the Avast Cleanup that isn't working.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69383
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup not working (known issue?)
« Reply #3 on: May 30, 2017, 11:31:18 AM »
Latest version (sorry I'm not home at the moment to confirm the exact version, but it's deffo updated to the latest)
Report back when you're home again.
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Alex632

  • Newbie
  • *
  • Posts: 1
Re: Cleanup not working (known issue?)
« Reply #4 on: May 30, 2017, 11:13:06 PM »
Hi I've a Avast Premier and Cleanup purchased. But on my account I just have a license download just for Antivirus.

Where I can find the licence download for Cleanup?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69383
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup not working (known issue?)
« Reply #5 on: May 31, 2017, 05:10:53 AM »
Hi I've a Avast Premier and Cleanup purchased. But on my account I just have a license download just for Antivirus.
Where I can find the licence download for Cleanup?
Contact support: https://support.avast.com/support/tickets/new
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lotak

  • Newbie
  • *
  • Posts: 4
Re: Cleanup not working (known issue?)
« Reply #6 on: June 02, 2017, 01:26:33 AM »
Latest version (sorry I'm not home at the moment to confirm the exact version, but it's deffo updated to the latest)
Report back when you're home again.

Version 17.4.2294 (build 17.4.3482.0)
Virus def version 170601-2
No. Definitions 6,772,080

I did another update and it says that version is up to date.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69383
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup not working (known issue?)
« Reply #7 on: June 02, 2017, 04:55:39 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lotak

  • Newbie
  • *
  • Posts: 4
Re: Cleanup not working (known issue?)
« Reply #8 on: June 04, 2017, 12:38:00 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

Did that ...
Still not working.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69383
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline kimcyna

  • Newbie
  • *
  • Posts: 1
Re: Cleanup not working (known issue?)
« Reply #10 on: June 04, 2017, 12:54:25 PM »
Hello, I'm a korean and my english is not good so it's hard to explain my situation so i made a youtube video.

https://youtu.be/SqL2H1vnDAA

Check this video and somebody help me..

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31333
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Cleanup not working (known issue?)
« Reply #11 on: June 04, 2017, 01:09:05 PM »
You need a license if you want to use avast CleanUp.
And please start your own thread if you want help next time.