Author Topic: Avast.com Account Loading Endlessly  (Read 71941 times)

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Offline Rusty Shacklford

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Avast.com Account Loading Endlessly
« on: May 30, 2017, 05:18:04 AM »
Every time I go onto avast.com, and click on the Account tab it just puts me in a never ending loading bar that stops at about 1/8th the way there. Anyone else having this problem. I use Firefox as my web browser if that makes any difference. I would really like to see my Account details so this is very annoying.

Offline mchain

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Re: Avast.com Account Loading Endlessly
« Reply #1 on: May 30, 2017, 08:22:21 AM »
Stops every time 1/8th of the way?  Last time you successfully logged in?
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline DavidR

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Re: Avast.com Account Loading Endlessly
« Reply #2 on: May 30, 2017, 10:10:11 AM »
Every time I go onto avast.com, and click on the Account tab it just puts me in a never ending loading bar that stops at about 1/8th the way there. Anyone else having this problem. I use Firefox as my web browser if that makes any difference. I would really like to see my Account details so this is very annoying.

Are you actually connecting to avast.com to get to your account as that is a roundabout route ?

I connect via my.avast.com and logon (if required) and it loads just fine using firefox 53.0.3 on this win10 home 64bit laptop.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline chris..

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Re: Avast.com Account Loading Endlessly
« Reply #3 on: May 30, 2017, 12:57:47 PM »
hi

@DavidR : Already forgotten ? ;) ... back to the future.

https://forum.avast.com/index.php?topic=196852.0

Rusty Shacklford , Check that your windows clock is not ahead of UTC time

Known regression bug with Firefox > v51 (and Safari) du to new FF behavior (relative to server time instead of absolute time)
https://bugzilla.mozilla.org/show_bug.cgi?id=1352720
Is it OK with Chrome ?

Offline DavidR

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Re: Avast.com Account Loading Endlessly
« Reply #4 on: May 30, 2017, 05:52:58 PM »
hi

@DavidR : Already forgotten ? ;) ... back to the future.

https://forum.avast.com/index.php?topic=196852.0

Rusty Shacklford , Check that your windows clock is not ahead of UTC time
<snip>

Thanks for the reminder.

Yes it is easy to forget ;)

Especially when you don't encounter this on a regular basis.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security