open icon from screen

[dafnak]

Hi
I have the avast "ver 4.6  home edition" and suddenly i cant open the icon from the screen

please help me

thanks

dafna k

[DavidR]

You can use the usual method of starting the simple user interface, right click the avast icon and select Start avast Antivirus.

What error messages are displayed ?
Have you tried a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

[Lisandro]

I cant open the icon from the screen

But do you see the icon or not?
If you run C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
what do you get?

[dafnak]

Thanks david , the system is running

dafna

[dafnak]

I saw the icon but i couldn't open it, now i opened with right click the avast icon select start, something that i didn't do before

anyway thank for the advise

[DavidR]

Glad we could help, welcome to the forums.

I assume that now if you double click the avast system tray icon the providers (avast shields) interface pops-up ?

[Lisandro]

I saw the icon but i couldn't open it, now i opened with right click the avast icon select start, something that i didn't do before

But, is there a red cross in the icon? Are you saying that you need to 'start' the providers? (the last option in the menu) before doing anything else